Senior Engagement Manager

Aviatrix

316d • $137,000 - $153,400

About The Position

We are seeking an experienced Senior Engagement Manager to join our team and play a pivotal role in working with our customers to build and scale our fast-growing product to shape the future of Aviatrix adoption in the Cloud Networking industry. The ideal candidate will have a strong understanding of customer management principles and practices, as well as ideally experience with enterprise software. You will be responsible for owning customer engagements from kickoff onwards and working closely with internal cross functional teams across implementation, adoption, retention and expansion project work.

Requirements

• 5+ years of TAM or program management experience with technical aptitude. Prior hands-on technical experience is a strong plus.
• 4+ years of consulting or customer engagement experience
• Well-organized, excellent work ethic, attention to detail, self-starting and a willingness to learn
• Strong written and verbal communication skills
• Skilled at driving the deployment of software products or solutions to large and dynamic enterprise companies
• Skilled and demonstrated success working in a remote culture
• Thrives by having regular interactions with customers and is proactive in their outreach
• 2+ years of direct technical experience or experience working closely with engineers on technical projects
• Experience operating in a fast-paced environment with high ambiguity
• Exceptional leadership, presentation and communication skills with the ability to influence cross-functional teams
• Strong understanding of generative AI technologies and their applications in enterprise settings

Responsibilities

• Work with customer account leaders to determine and execute the overall strategy, manage relationships with day-to-day delivery teams, and drive business impact
• Work with implementation and solution engineering teams to deliver value realization through projects for prescriptive onboarding and adoption
• Partner with the customer team to understand their internal operations and pain points and understand where Aviatrix can have the biggest impact beyond initial implementations
• Oversee customer onboarding, execute business review, and manage long term health of the customer base
• Own day to day delivery and manage project timelines and customer deliverables
• Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
• Create an effective feedback loop between the customer team and internal teams
• Strategically identify ways we can make customer success repeatable and solve issues for future customers

Benefits

• 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage
• 401(k) match
• Short and long-term disability
• Life/AD&D insurance
• $1,000/year education reimbursement
• Flexible vacation policy
• Comprehensive benefits package outside the US, including pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior