Sana Learn Senior Engagement Manager

Workday•Boulder, CO

4d•Hybrid

About The Position

Sana is on a mission to revolutionize how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing—from the Library of Alexandria to the printing press to Google—have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity's most critical challenges. We're building a future where knowledge isn't just more accessible—it's a catalyst for achieving the previously impossible. If all of this sounds exciting, you’re in the right place. The Senior Engagement Manager will lead customer engagements, act as an AI and learning technology expert, and be responsible for customers realizing value after go-live. In this role, you’ll operate with high ownership and influence—shaping how enterprise customers adopt Sana Learn, informing the evolution of Sana’s product & services, and collaborating with a deeply talented peer group.

Requirements

5+ years of experience in leading Medium and/or Large Enterprise implementations or transformation initiatives
3+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top-tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale-up.
Proven record of solving open-ended, unstructured problems where there was no prior blueprint
Demonstrated ability to move from strategy to execution, e.g. taking a new deployment methodology recommendation and putting it into practice for the first time
A strong desire to build hands-on capability fast, including configuring applications to meet customer requirements
Structured problem solving: Breaks ambiguous goals into solvable parts and drives execution
Fast to learn: Rapidly absorbs new domains (sales, marketing, product) and applies insights effectively
Vision selling: Persuasive communicator who can sell prospects and partners on the company’s mission and potential
Collaboration: Works closely with product, marketing, and leadership to translate hypotheses into experiments
Client facing: Can manage complex client situations, command rooms of large amount of people, and has executive presence

Responsibilities

End-to-end responsibility for several Sana customers, starting with product deployment and throughout the lifecycle of the partnership: You ensure that Workday’s enterprise customers get the most value out of the Sana products
Ensure retention and identify upsell opportunities
Manage timelines, risks, and cross-functional coordination to ensure smooth delivery and long-term adoption across large-scale deployments
Act as an AI and learning technology expert: We are guiding customers on driving an L&D transformation, using Sana Learn as the tech to change their learning culture
Lead complex enterprise implementations of Sana Learn — running discovery, executive workshops, and decision-making sessions with senior HR/L&D/IT stakeholders
Translate customer learning strategies into a clear implementation plan, and configure, test, and validate Sana Learn (including Workday integrations) to meet those needs
Drive onboarding, admin training, and early adoption to ensure customers become self-sufficient and ready to scale across large, matrixed organizations
Project lead one or more Sana product implementations concurrently, including Partner-led deployments
Ensure the project is successfully delivered within the budget and time outlined in the SOW
Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
Provide guidance and mentoring to Professional Services resources working on your implementations
Ensure projects are properly planned and staffed
Identify/resolve all issues that could impact project scope and/or timeframes
Present at Executive Steering Committee meetings and lead QBRs