Senior Engagement Leader (Program Management)

Boeing • Seattle, WA

83d • $127,500 - $197,800 • Remote

About The Position

Boeing's Aviation Business Solutions (ABS) is seeking a (Senior) Engagement Leader / Program Management Specialist to join our high-performing team. This position will focus on supporting our P&L organization within Boeing Global Services (BGS). Successful Engagement Leaders are those with demonstrated leadership experience in the aviation industry that exhibit an entrepreneurial mindset, possess aviation business and technical expertise, and utilize collaborative approaches to problem solving. They must also be able to listen carefully, pay deep attention to detail and communicate effectively at all levels of management. Our current team of high-caliber Engagement Leaders leverage Boeing's unique Original Equipment Manufacturer (OEM) knowledge, vast technical knowledge and airline expertise to deliver strategic operational and technical solutions to aviation operators (Commercial and Business Aviation), airports, and maintenance providers globally. Our core business strategy is to assist and support our customers in developing or improving their business processes to achieve optimal operational efficiency along with the business transformations and change management necessary to sustain that performance. In order to be successful in this role, one must think entrepreneurially, create new ways to expand and grow the business, and be personally driven to excel in their work.

Requirements

• Bachelor's degree with minimum 15 or more years' related work or an equivalent combination of education and experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to manage multiple projects simultaneously, ensuring exceptional client satisfaction, adhering to timeline and budget, and meeting client goals and objectives.
• Minimum 10 years airline/aerospace industry experience.
• 7-10 years in an aviation operations management role, ideally director, vice president, or above.
• Demonstrated understanding of industry regulations, primarily EASA and/or FAA.

Nice To Haves

• Professional license, such as pilot or dispatcher.
• Prior management consulting experience.
• Data modeling and Analytics experience.
• Working virtually and effectively using computer and communication tools.

Responsibilities

• Build relationships internally and externally, assess leads, identify opportunities for customers, develop solutions that include work scope, timing and pricing, win the contracts and execute to plan.
• Consult directly with aviation clients to provide advisory services for complex aviation operations challenges.
• Serve as the leader of the aviation client engagement to ensure client's goals and objectives are met.
• Provide motivation to the engagement team, lead and mentor project managers and team members, and promote a culture of continuous improvement and operational excellence by fostering a collaborative environment.
• Lead, drive, and promote all phases of customer engagement opportunities (i.e., Assessment, Analysis, Solution Creation, and Implementation).
• Lead communications with project stakeholders, both internally and externally, including program status, risks, issues, and mitigation plans to stakeholders.
• Collaborate with project managers to develop a comprehensive program plan including project timeline, deliverables, and necessary program resources.
• Monitor and communicate program financial status to practice leadership.
• Manage changes to scope, schedule and resources and communicate impact to program stakeholders.
• Identify gaps in Boeing's capabilities pertaining to a customer's needs, then develop and establish external partnerships to fill those gaps.
• Conduct research, collect data, perform analysis and utilize tools and frameworks to formulate the highest possible value recommendations for our customers.
• Identify issues, form hypotheses and use structured techniques to determine solutions and provide objective recommendations with a definitive implementation plan.
• Communicate directly with Government / Regulatory agency leadership as needed in support of an engagement.
• Contribute to thought leadership of the practice by conducting research and providing insights into industry trends.
• Drive innovative ideas and insights within the industry by developing thought leadership material (white papers, case studies, etc.) and speaking at industry events.
• Engage and communicate effectively with aviation customer's C-Suite, Executives, and other Senior Leaders to understand their current challenges, gain industry insight, and become a trusted advisor.
• Build direct relationships with team leaders and members within BCA / BGS Sales and Marketing.
• Prospect effectively by building a strong network both inside and outside Boeing.
• Create and develop business opportunities from leads with Sales and Aviation Business Solutions Principals.
• Identify, leverage and monetize existing capabilities within Boeing that solve customer challenges.
• Generate Sales Letters describing specific ABS service offerings of quantifiable value to customers.
• Identify and drive additional revenue opportunities during an established customer engagement (cross-sell / up-sell).
• Work with a high level of autonomy (minimal supervision) while staying within Boeing's policies and procedures.
• Support ABS leadership on special assignments.
• Travel, both Domestically and Internationally to support projects and other business activities.

Benefits

• Competitive base pay and variable compensation opportunities.
• Health insurance.
• Flexible spending accounts.
• Health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Programs that provide for both paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree