Senior Energy Specialist

University of Oklahoma•Oklahoma City, OK

About The Position

Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994. If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose. The Senior Energy Specialist will conduct box audits, handle escalated calls, mentor and assist Life Threatening staff and frontline LIHEAP staff with questions, assist the Life-Threatening Supervisor with creating trackers, ensuring trainings of agents are completed and tracking attendance when the supervisor is out.

Requirements

High School Diploma or GED.
24 months experience in a call center or front-line customer service.
Ability to communicate verbally and in writing.
Ability to understand written material and instructions.
Excellent customer service skills.
Basic computer skills.
Detail oriented.
Ability to research information to obtain an answer or solution to a problem in a timely manner.

Nice To Haves

LIHEAP or Life-Threatening (Energy Crisis) experience.

Responsibilities

Assists in planning, monitoring, resolving problems, and coordinating operations and service delivery and provides customer contact in a call center.
Coordinates and applies program guidelines to project delivery.
Researches, retrieves, and analyzes information.
Performs research functions, analyze data, and provide customer service and support.
Assists in the planning and delivery of operational activities and services.
Identifies discrepancies and resolve problems.
Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements.
Prepares, reviews, and maintains detailed records and reports to measure project activities.
Participate on work teams to develop project goals and support materials.
Establishes and maintains professional internal and external relationships.
Performs various duties as needed to successfully fulfill the function of the position.