Senior Energy Advisor

CLEAResult

1d • $21 - $32 • Remote

About The Position

We are looking for a talented individual to join CLEAResult as a Senior Energy Advisor. As a Senior Energy Advisor, you will play a key role in leading and supporting residential energy‑efficiency advising efforts. You will guide customers through project qualification and completion, provide advanced technical and customer guidance, and help maintain program excellence through oversight, quality, and mentorship. Senior Energy Advisors serve as subject‑matter experts, supporting multiple programs when needed and helping newer advisors build technical knowledge, customer‑service skills, and program understanding. You will provide higher‑level troubleshooting, support broader program performance needs, and help maintain a consistent, high‑quality experience across the advising team. This is a remote position, and with preference for applicants based in Denver, Colorado.

Requirements

• Strong customer‑service background with the ability to educate and advise customers in a clear, supportive manner.
• Advanced technical aptitude (building science, residential systems, program requirements).
• Strong communication skills, both written and verbal, especially in explaining complex topics.
• Ability to mentor, coach, and support junior team members.
• High attention to detail with strong documentation and QA focus.
• Ability to manage shifting priorities across multiple programs.
• Proficiency with CRM tools (Salesforce and/or Quickbase).
• 1–2 years of industry‑related experience with a Bachelor’s degree, OR a combination of training, education, and directly relevant work experience.

Nice To Haves

• Experience in technical advising, customer service, or residential energy‑efficiency programs.
• Experience supporting customer education, technical troubleshooting, or contractor engagement.
• Ability to juggle email‑based and phone‑based customer communication consistently.
• Strong problem‑solving abilities and curiosity to understand building‑science concepts.
• Flexibility to support multiple programs based on seniority and experience.

Responsibilities

• Provide individualized and ongoing assistance to property owners and contractors to support project conversion, eligibility verification, and compliance.
• Troubleshoot advanced technical and installation‑related questions; offer training and guidance to customers, contractors, and Energy Advisors.
• Lead or support rebate processing, data entry, QA/QC activities, and quality checks.
• Record and report customer and contractor interactions to support program requirements and continuous improvement.
• Mentor and support Energy Advisors, providing knowledge‑sharing, workflow guidance, and onboarding support for new hires.
• Support multiple residential programs as needed, depending on experience and operational load.
• Provide strategic insight to program leadership by identifying trends, barriers, and process opportunities.

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees