EntraID)

Leidos•Washington DC, DC

12d•Hybrid

About The Position

Leidos is seeking an Endpoint Device Management Engineer to support the Federal Trade Commission (FTC) contract. You will work independently in a fast-paced and diverse environment to drive positive operational outcomes and customer service delivery. The role will review existing Tier 2 solutions to end point device issues and work with the team to enhance speed to resolution with lessons learned. The candidate will support a management team that encourages career development and growth across all levels. The successful candidate will have strong time and task management, critical thinking and problem-solving skills, and the ability to communicate complicated problems in a concise manner, as well as solve complex problems using available tools. This position has a full scope of endpoint device management including Tier 3 end user support that includes hardware, software and mobile device support and will assist in designing and building cutting edge solutions to solve complex problems with the right technologies, working through an agile development and release process to support critical customer mission goals. They will also support research, engineering, risk analysis, and development of innovative solutions to support operational missions. This work includes engineering and designing robust infrastructure, end-point capabilities, cloud implementations and support enterprise operations with escalated Tier 3 issues and problems and creatively develop solutions to resolve end point device user issues. This position has a full scope of endpoint device management including Tier 3 end user support that includes hardware, software and mobile device support and will assist in designing and building cutting edge solutions to solve complex problems with the right technologies, working through an agile development and release process to support critical customer mission goals. They will also support research, engineering, risk analysis, and development of innovative solutions to support operational missions. This work includes engineering and designing robust infrastructure, end-point capabilities, cloud implementations and support enterprise operations with escalated Tier 3 issues and problems and creatively develop solutions to resolve end point device user issues.

Requirements

Requires a bachelor's degree with a minimum of 7 years of prior experience in enterprise endpoint engineering and device management with experience in Intune co-management and Tier 3 end user support. In lieu of a degree, 11 years of experience in these areas may be considered.
Located in the DC Metro Area and able to work remote hybrid on-site in DC office 2 to 3 days a week.
M-22-09 Zero Trust principles, and the ability to apply these standards to endpoint device management and Tier 3 end user support.
Ability to apply System Engineering principles and processes to endpoint device management and Tier 3 end user support.
Perform software analysis, design, development, and test of specific requirements related to Windows and mobile operating systems for endpoint device management.
Strong communication skills to interface with internal and external customers, particularly in providing Tier 3 end user support.
Experience taking input from multiple sources and integrating it into coherent solution for endpoint device management.
Apply research skills to identify various methods and solutions to complex software challenges in endpoint device management.
Experience designing, configuring, and deploying applications in co-management environment for endpoint device management.
Ability to develop and document overall system, function, requirements, and performance criteria for endpoint device management.
Ability to troubleshoot and correct system level problems and issues, particularly in a Tier 3 end user support context.
Experience working with Incidents and Requests tickets in an ITSM system (ServiceNow) and adhering to contract SLAs and KPIs.
Obtain & maintain a Public Trust Clearance.

Nice To Haves

Advanced degree in a related field such as Computer Science, Information Technology, or Systems Engineering.
Professional certifications such as Microsoft Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Messaging Administrator Associate, or similar.

Responsibilities

Engineer, deploy, and provide sustaining engineering support for our customer program. Focus 60% engineering/automation and 30% Tier 3 escalations (10% lab/POC). Your mandate is to reduce escalations through automation, telemetry, and self-service
Provide support and consultation on the design, plan, execution, and deployment of Exchange Online, OneDrive, SharePoint Online, MS Teams and Windows 11 OS, ensuring compliance with FISMA, SP800-53 Rev5, and M-22-09 Zero Trust principles.
Works independently to achieve day-to-day objectives with significant impact on operational results or project deliverables in endpoint device management and Tier 3 end user support.
Responsible for entire projects or processes within the technical area of endpoint device management.
Develops technical solutions for endpoint device management that require collaboration with internal experts, deep analyses, and understanding of impact on end-product/solution.
Communicates with internal and client project team members, particularly in the context of Tier 3 end user support.
Works to influence team members regarding solution design, process, and/or approaches in endpoint device management.
Provide technical and operational subject matter experience and expertise with some of the following: Microsoft Configuration Manager (current branch), Microsoft Intune (Endpoint Manager), co-management, Entra ID (Azure AD), Windows Autopilot, Windows Update for Business, Defender for Endpoint, Conditional Access, BitLocker, PowerShell/Graph API automation, application packaging, Intune Data Warehouse/Power BI, KQL (Defender/Log Analytics).
Provide strategic planning for ongoing engineering designs, development, and improvement of infrastructure, including requirements and implications as they relate to contractual and business requirements and recommend solutions to Management for consideration, with a focus on endpoint device management.

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