Senior End User Support Engineer

Verition Group LLC•New York, NY

23d

About The Position

Verition Fund Management LLC (“Verition”) is a multi-strategy, multi-manager hedge fund founded in 2008. Verition focuses on global investment strategies including Global Credit, Global Convertible, Volatility & Capital Structure Arbitrage, Event-Driven Investing, Equity Long/Short & Capital Markets Trading, and Global Quantitative Trading. We are currently looking to hire a talented and experienced Senior Support Engineer to join their End User Services team in New York. The individual should have the ability to work in a team environment consisting of remote locations, adaptable in a fast paced environment, strong adherence to established workflows or be able to identify improvements. Preferably from a financial background but more importantly a team player with a collaborative spirit. This role will primarily serve to end the working day.

Requirements

7+ years of experience in a similar position
Windows Server support and administration
Azure Active Directory support and administration
Exchange Online support and administration
VMware or comparable experience
Mobile device platforms expertise (iOS, Android)
SCCM Imaging experience
Experience in first line networking.
Experience with Market Data applications
Service Now & Confluence experience
Microsoft Office 365 suite
Hardware knowledge (Lenovo, HP and Dell)

Responsibilities

Provide desktop and mobile device support firm wide.
Participate in scheduled on-call rotations, including nights and weekends.
Install and configure computer systems and applications within the firm.
Analyze, troubleshoot and resolve hardware and software problems.
Own requests through to resolution, ensuring the requester is kept informed of the progress throughout.
VIP support for Investment professionals.
Create technical documentation.
Professional written and interpersonal skills are essential when communicating with employees and vendors.
Support the asset management of hardware and software.
Support office moves, events, as and when required.
Promote and train staff members to use of appropriate techniques, methodologies and tools to ensure they are familiar with applications, systems and equipment.
Comply and contribute to company standards, processes, and procedures.
Support and maintain the automation of the starters and leavers process.
Drive innovation and continuous improvement within the team and business processes.