Senior End User Support Engineer

Crate and Barrel • Northbrook, IL

75d

About The Position

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making-and our story is still unfolding. We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Senior End User Support Engineer. As the Senior End-User Computing (EUC) Engineer, you will be responsible for the full lifecycle analysis, design, implementation, and operation of our Device Management (UEM/MDM), Technology Asset Management (TAM), and Virtual Desktop Infrastructure (VDI). This is a highly strategic role where you'll select products, guide strategy, and implement solutions across these critical systems. Working closely with our end-user support, security, infrastructure, and business partners, you will enhance the user experience while implementing essential security and compliance controls. Your daily focus will center on driving automation, optimizing operations, improving our security posture, and maximizing integrations across all our tools.

Requirements

• Technical expert in End User Computing technologies including Device Management (Workspace ONE), Technology Asset Management (e.g. Axonius, Jira Insight), and Virtual Desktop Infrastructure (Azure Virtual Desktop)
• Technical expert in device management practices for all applicable platforms (Windows, macOS, iOS, Android)
• Strong understanding of End User Collaboration tools (e.g. o365, Google Workspace, Slack)
• Strong experience working with common Scripting languages (python, PowerShell, Bash)
• Experience working with DevOps pipelines for deploying and managing VDI environments (e.g. Terraform and Azure Devops Pipeline)
• Understanding of and experience working and interacting with APIs
• Working knowledge of SSO and MFA tools (e.g. Okta, DUO, EntraID)
• Ability to collaborate with technical peers across a highly dispersed work environment
• Communicate effectively and efficiently with all company associates and business units including executive leadership

Nice To Haves

• 5 years experience architecting or engineering End User Computing Technologies
• Technical expert in the end user technology space
• Bachelor's Degree in a Technical field or equivalent experience preferred

Responsibilities

• Act as the primary engineer and Level 3 support for MDM, VDI, and TAM tools and processes through ticket resolution, incident response, and alert monitoring
• Partner with other technical administrators and business partners to administer our technology in a way that empowers our internal customers' business needs
• Participate, coordinate, and execute projects. Provide operational and project status reports. Advise of risk or blockers to success. Act as a knowledge matter expert for tools and processes owned by the Digital Workplace team when consulting in working groups or participating in projects
• Contribute to product selection activities to find and recommend products that meet organizational requirements. Present pros and cons of each solution and recommendations
• Analyze and Optimize Existing Deployments - Seek and present ways in which we can minimize costs, reduce overlap, reduce management cycles, and enhance capabilities (e.g. printer support contracts, compare support vendors for break fix/deployment)
• Script and automate administrative tasks. Leverage knowledge of scripting and programming to use various languages and techniques to integrate products, increase capabilities, and ease administration
• Create and maintain knowledge base documentation for use by the Digital Workplace, End User Support, and Service and Operations Desk team members
• Provide technical training to Service Desk, Operations teams, and relevant parties
• When necessary, provide after hours, weekend and holiday support

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees