Senior Enablement Program Manager, WIW

Rippling • San Francisco, CA

75d • $105,000 - $183,750

About The Position

Rippling is looking for a Product Enablement professional to join our Revenue Enablement team. We're looking for a Program Manager to enable our AE and SDRs focused on our When I Work sales channel. Alongside Sales leadership, you'll jointly identify opportunity areas for training and documentation, source and develop training materials - both live and self-paced - and deliver relevant, consumable content to our teams. You will directly impact and improve our buyer journey across all sales segments. You'll be responsible for improving our win rates by partnering with sales managers across the Sales organization. You'll jointly identify opportunity areas for new training approaches, certifications, processes, and assets for the sales team. You'll be responsible for developing the program, process, and assets, often in partnership with cross-functional partners in Marketing and sales leadership. After you deploy programs to sales teams, you'll develop systems to measure business impact and iterate as necessary. This is an opportunity to meaningfully play a role in driving Rippling's growth by developing a new go to market motion for the company. Additionally, you'll be responsible for the creation and facilitation of new hire onboarding and ongoing training while partnering with Sales leadership.

Requirements

• 3+ years of project management and/or enablement experience collaborating with multiple stakeholders; prior quota carrying experience a plus
• Exceptional communication, presentation, and organizational skills to communicate ideas, objectives, strategies, and training content across different media and stakeholders
• A bias for action and process orientation to build a process to gather the data you need or corral teams in the right direction
• A collaborative approach with a strength of driving consensus around how to move the business forward and rally resources to achieve important business outcomes
• Strong rep empathy - you know how to identify why messages are or aren't resonating with a buyer and have some intuition about alternate messages to test
• Analytical abilities to dive into data to understand the effectiveness of training you delivered and identify gaps to revisit
• A get-it-done mentality; self-starter with a bias toward action and an ability to thrive in a fast-paced environment while navigating ambiguity

Responsibilities

• Document processes and create resource material for reps to easily self-serve information
• Develop and deliver training - both self-paced and live session - to build rep proficiency in your product areas
• Be the in-house expert on which messages resonate best with certain buyer personas or phases of the customer journey
• Facilitate the application, practice, and coaching of various enablement topics such as new product releases and sales competencies
• Partner with sales managers and sales enablement colleagues to improve the overall effectiveness of our Revenue teams and create enablement programs for cross-functional audiences to better sell Spend products
• Partner with Marketing to develop internal and externally facing assets that our sales team uses to win customers - from competitive battle cards to initial demo decks to collateral to email templates
• Own the new hire, ongoing, and needs-based enablement programs for all WIW AEs and SDRs
• Own the new hire, ongoing, and needs-based enablement programs for all WIW product materials for all Revenue onboarding
• Use a variety of interactive teaching methods to conduct and administer remote and live training to our teams
• Own communication plans as appropriate for each project and provide regular status updates to stakeholders and intended audiences
• Analyze pre-project data and conduct retrospective analysis to identify key success factors and recommend actionable process improvements

Benefits

• Competitive salary
• Benefits
• Equity

What This Job Offers

• Career Level: Senior
• Industry: Publishing Industries