Senior Enablement Manager, CX

Branch Metrics • New York, NY

252d • $145,000 - $180,000

About The Position

At , we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together. As an Senior Enablement Manager, CX at , you will drive the evolution of our CX enablement programs to support a global, customer-first organization. You'll focus on upscaling our Account Management and Technical Services teams — while also partnering with key stakeholders across Professional Services, Product, and CX Ops to deliver scalable training, process adoption, and performance measurement.

Requirements

• 2+ years of experience in a CX role (e.g., CSM, Support, Technical AM), plus 5-7 years of enablement experience supporting customer-facing teams.
• Experience running or contributing to impactful enablement or training programs.
• Strong program management skills — you can prioritize and deliver across multiple initiatives.
• Comfortable facilitating training and leading cross-functional discussions.
• Familiarity with enablement tools like WorkRamp, Highspot, or equivalent.
• Self-starter with the ability to work independently and drive initiatives forward.

Responsibilities

• Own and evolve CX enablement programs across onboarding, upskilling, and process rollout.
• Align enablement efforts with business goals by partnering with CX leadership.
• Facilitate engaging live and virtual training sessions that drive real-world skills application.
• Standardize enablement resources for global reuse and consistency.
• Lead reporting to measure enablement effectiveness and identify areas for improvement.
• Collaborate with Product and Ops on rollout readiness, tooling, and process feedback loops.
• Manage and improve enablement platforms including WorkRamp, Highspot, and Gong.

Benefits

• Comprehensive benefits package including health and wellness programs.
• Paid time off.
• Retirement planning options.
• Potential equity for qualifying positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services