Senior Employee Relations Advisor

St. Jude Children's Research Hospital•Memphis, TN

18d

About The Position

At St. Jude Children's Research Hospital, we're thrilled to offer an exceptional opportunity to join our Human Resources team as a Senior Employee Relations Advisor. If you're passionate about creating a positive and supportive work environment, this role is for you! We are seeking a dynamic and approachable individual who will provide expert guidance on employee relations and labor matters. As a key partner to managers, directors, and staff, you’ll navigate complex and sensitive investigations with confidentiality and care, using your expertise to deliver fair, consistent, and impactful solutions. In this role, you’ll help shape and maintain our culture of inclusiveness, innovation, and collaboration, making a meaningful difference for both the organization and the people we serve. Join us and contribute to a workplace where every voice is valued, and every challenge is an opportunity to grow! Why St. Jude? Be part of a world-class organization dedicated to advancing treatments for pediatric catastrophic diseases. Work in a collaborative, mission-driven environment where your contributions will make a meaningful impact on both the institution and its employees. Access opportunities for professional growth and career advancement, including continuous learning and development programs.

Requirements

Emotional Intelligence: A high level of emotional intelligence to manage sensitive situations with professionalism, empathy, and discretion. You must possess the ability to resolve conflicts creatively and within policy.
Analytical Skills: The ability to conduct consistent and fair, detailed investigations and communicate complex data in a way that helps to drive decision-making.
Professional Demeanor: A proactive, engaging attitude, with a calm and even-keeled approach to handling stressful situations and ambiguous scenarios
Labor Relations Expertise: A solid understanding of labor contracts, grievance procedures, and performance improvement methodologies, along with the ability to apply best practices.
Independent Work Style : Ability to handle investigations and requests autonomously, ensuring timely and thorough resolution.
Conflict Resolution Expertise : Strong skills in mediating and resolving workplace conflicts with empathy and diplomacy.
Strong Communication & Influence : Excellent ability to communicate effectively and partner with senior leaders to align on solutions and strategies.
Team Player : While capable of working independently, you will also be an essential collaborator, contributing to a positive and effective team dynamic.
Bachelor's Degree required.
Minimum Requirement: 4+ years of experience in an employee relations (ER) or similar role handling ER activities.
Experience researching complex human resources-related issues and implementing effective courses of action.
Experience supporting audits, surveys, and performing complex reporting and analyses; Work Day experience preferred.
Strong experience with Microsoft Office Suite (e.g., Outlook, Word, PowerPoint, Excel), including Google Sheets and Slides, preferred.
Proven performance in earlier role.

Nice To Haves

SHRM-CP or Professional in Human Resources (PHR) OR Employee Relations Investigations Certification, preferred.
Work Day experience preferred.
Strong experience with Microsoft Office Suite (e.g., Outlook, Word, PowerPoint, Excel), including Google Sheets and Slides, preferred.

Responsibilities

Complex Investigations: Conduct and resolve highly sensitive, confidential investigations by partnering with key stakeholders to ensure equitable resolutions.
Exit Interviews & Trend Analysis: Conduct exit interviews and provide data-driven reports to management, highlighting trends and areas of concern, while recommending corrective actions.
Labor Contract Negotiation & Grievances: Collaborate with the Director to interpret, administer, and negotiate labor contracts. Assist in preparing for union grievance meetings and contract negotiations with bargaining units.
Performance Improvement Plans (PIP): Assist in developing and monitoring PIPs, reviewing processes and documentation to enhance job performance and ensure compliance with institutional standards.
Employee Assistance Program (EAP): Promote the utilization of the EAP, and support employees and managers through return-to-work programs and other initiatives to ensure successful reintegration.
Policy and Training: Interpreting and answering policy related questions from employees, review HR policies, the employee handbook, and union contracts regularly, recommending necessary updates. Assist in designing and delivering training on employee relations topics, such as workplace harassment, workplace violence, and labor laws (e.g., ADA).