Senior EHR Support Analyst -RN

HCA Healthcare • San Antonio, TX

103d

About The Position

The Senior EHR Support Specialist supports multiple facilities for a broad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation. The Senior EHR Support Specialist facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.

Requirements

• Understanding of clinical operations and application support processes and workflow.
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
• Demonstrated ability to establish and build strong relationships across a broad range of personality types.
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing.
• Demonstrated customer orientation.
• Excellent leadership and teaching abilities.
• Demonstrated advanced computer skills.
• Understanding of reporting tools functionality and capabilities.
• Must be able to drive to assigned sites to complete work.
• RN Certification Required.

Nice To Haves

• Proficiency in various programming and clinical application reporting tools.
• Customer service orientation and/or training.

Responsibilities

• Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.
• Leads and facilitates multiple facility core clinical systems team on clinical IT activities.
• Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources.
• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Serves as project leader for facility-based implementations of clinical applications software releases and new products.
• Provides on-call assistance as needed.
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.
• Facilitates and manages maintenance of multiple facilities specific dictionaries.
• Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities.
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.
• Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities.
• Performs quality audits and tracks metrics related to clinical application use.
• Participates in meetings as a member of facility clinical leadership for supported facilities.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
• Adheres to Code of Conduct and Mission & Value Statement.
• Participates in special projects as needed and performs other duties as assigned.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree