Senior Education Consultant

CDW

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Senior Education Consultant is responsible for providing expert technical support to customers, overseeing and addressing their technical needs related to their Google for Education environment. This position will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. As a Senior Education Consultant, you will be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You will also be results-driven and aspire to achieve specific goals. Ultimately, you will be able to provide technical, product, and business knowledge to support the sales process and strengthen customer relationships. This role will be pivotal in scoping, managing, and supporting delivery of customized educational technology tools engagements for large and impactful customers while helping to manage the customer technical needs through the entire project lifecycle

Requirements

Bachelor's degree with a minimum of 5+ years experience in K12 school districts AND 2+ years of experience in developing and implementing professional development
An ability to balance and plan the short-term and long-term actions of the team
Exceptional customer service orientation
Strong documentation skills
Proven track record of delivering complex, multi-workstream programs on time, within budget, and meeting business objectives
Convey technical information and recommendations clearly and concisely
Create engaging presentations
Excellent oral and written communication skills

Nice To Haves

Experience working with State level organizations (Departments of Education or Education agencies), a plus
Familiarity with project management tools like Monday/Jira, a plus

Responsibilities

Discover and identify customer requirements and build custom engagements leveraging the best of services and products
Provide instructional support for customers to support pre-sales and post-sales processes
Address all product-related queries in a timely and efficient manner
Support the project needs from development to implementation
Train customers to use products effectively
Provide developers with customers' feedback to help identify potential new features or products
Analyze customers' needs and suggest upgrades or additional features to meet their requirements
Work with the company to establish and evaluate best practices
Accurately track and support custom engagements over extended periods of time
Engage with customers with integrity and professionalism, working to build value in the relationship
Become a contributing member on the Updates & Analysis Team
Stay current on Google Workspace for Education changes and modifications
Invest in learning current industry trends, effective training methods and delivery modalities
Work to support customers as needed if escalated from the support team
Deliver on all Service Delivery products as needed or applicable