Korean)

LG Electronics-posted 12 days ago

Full-time • Mid Level

Englewood Cliffs, NJ

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Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. Summary The Senior E-Commerce MOR/SOR Operations Manager is responsible for leading the strategic and operational management of LG’s MOR/SOR platforms, ensuring the accuracy, compliance, and efficiency of all post-purchase processes across eCommerce and sales operations. This role requires deep technical expertise, strong business acumen, and the ability to drive cross-functional alignment across Operations, Finance, Accounting, Technology, and Customer Support. The Senior Manager will oversee system performance, financial integrity, fraud governance, and end-to-end operational processes while guiding continuous improvements across the digital commerce ecosystem.

Lead the full product lifecycle for MOR/SOR, including roadmap development, requirement definition, and release management
Oversee system architecture and monitoring frameworks, ensuring reliability, scalability, and operational compliance
Drive strategy and improvements for AR/AP/GL financial modules, ensuring seamless integration and data accuracy
Provide oversight of fraud prevention workflows, including alerts, chargebacks, and dispute resolution; lead escalation governance and analytics
Oversee refund, order adjustment, store credit, and reward processes to ensure accuracy, timeliness, and policy adherence
Lead resolution of operational exceptions and partner with the Order Management team to remove blockers impacting customer experience
Facilitate the weekly MSOR scrum to ensure cross-functional alignment and timely issue resolution
Lead data validation and reconciliation processes to maintain integrity across order, payment, and financial reporting systems
Manage backend dashboards and monitoring tools to identify operational risks and proactively address system failures or anomalies
Design, evaluate, and refine business processes that support post-purchase accuracy, efficiency, and compliance
Strengthen back-office operations, including fraud management, refunds, escalations, and reward governance
Drive continuous improvement initiatives, ensuring alignment with audit requirements, security standards, and operational best practices
Serve as the primary liaison for Finance, Accounting, AR/AP, and external vendors to support reconciliation, reporting, and payment operations
Manage partnerships with Payment Service Providers (PSPs), overseeing issue resolution, compliance alignment, and performance optimization
Work closely with Technology and Customer Support teams to maintain operational readiness and elevate customer experience across order systems

Bachelor’s degree in Accounting, Business, eCommerce, or a related field
10+ years of experience in eCommerce operations, technical operations, financial systems, or order management; experience leading teams strongly preferred
Bilingual in English and Korean
Demonstrated expertise in MOR/SOR processes, AR/AP/GL financial modules, and post-purchase transaction workflows
Advanced proficiency in data analysis, reconciliation, and operational reporting
Proven ability to lead cross-functional programs involving Operations, Finance, Tech, Accounting, and external partners
Strong understanding of fraud governance, payment workflows, chargebacks, and dispute management
Experience managing product roadmaps, system enhancements, and release cycles within a technical environment
Exceptional communication, organizational, and stakeholder management skills

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Eligible for the relevant benefit programs offered through our partner agencies.

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