Senior DT Support Analyst

RTX • Washington, DC

1d • Remote

About The Position

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our RTX Enterprise Services: RTX has an opening Sr. DT Support Analyst (Sr. Analyst, Business Systems and Transformation) role.

Requirements

• Minimum 2+ years’ experience in IT Support and a bachelor’s degree, Computer Science, Technology, Engineering or Mathematics or related discipline or equivalent combination of related work experience and schooling in lieu of degree.
• 2+ years of experience in IT support, business systems support, or a related analyst role.
• Familiarity with ServiceNow, Jira, Confluence, or similar tools, and ability to document work clearly.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

• Experience supporting Operations or Supply Chain applications.
• Exposure to Agile/SAFe ceremonies or work processes.
• Experience participating in UAT or basic requirements documentation.
• Knowledge of SQL or ability to read simple queries (not required)

Responsibilities

• Provide daily sustainment support for Operations and Supply Chain applications, including issue investigation, documentation, and coordination with technical teams.
• Follow established processes for ticket intake, triage, escalation, and resolution using ServiceNow or similar systems.
• Document requirements for small enhancements or configuration changes based on user needs.
• Support UAT activities by preparing test cases, executing tests, validating results, and documenting findings.
• Maintain clear and thorough documentation for issues, steps taken, and resolutions.
• Work closely with business users to understand reported problems and provide timely status updates.
• Escalate complex issues appropriately to senior analysts or managers.
• Support continuous improvement activities by assisting with process updates, documentation improvements, and sustainment best practices.
• Assist with Disaster Recovery documentation and compliance-related tasks.
• Participate in team discussions to review requirements, support priorities, and issue status.

Benefits

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees