Senior Distribution Ops Manager
About The Position
The Senior Distribution Ops Manager is accountable for driving execution and delivery of multiple high-profile projects/accounts with moderate resource requirements, risk, and/or complexity. This individual may lead team-wide projects and is expected to continuously look for process improvement opportunities. Other responsibilities include managing vendors and collaborating with business partners on establishing and adhering to standard operating procedures (SOPs), confirming compliance with Disney specifications and service level agreements (SLAs). Manages distribution deadlines by coordinating with stakeholders and vendors to confirm asset readiness and accuracy and escalates delays while implementing contingency plans as necessary. Analyzes internal and/or external business workflows to identify efficiencies and provides recommendations. Documents and troubleshoots issues, escalating them when required for resolution. Works independently to maintain essential processes for digital and linear workflows; map procedures and clearly record all inputs and outputs, while identifying key metrics for evaluating the effectiveness of business operations and critical customer requirements. Brings specialized depth and expertise in distribution operations including all servicing tasks necessary to meet Content Sales business objectives. The individual exhibits expertise in digital platforms and has strong comprehension in latest business trends. Applies established methods and knowledge of business operations, continually working to improve products and services and offering support to less experienced colleagues. Communicates difficult and complex delivery status and control requirements to partners and negotiates solutions for content remediation, rejections, or replacements. Oversees the coordination of source materials to and from facilities; approve authorization for local access with third party vendors. Manage client on-boarding with vendors. May lead functional business and product development projects that have moderate resource needs, risk, or complexity, as well as handling other ad hoc tasks. Addresses complex problems by considering multiple perspectives and sources to develop solutions with limited guidance, providing informed judgments and new approaches as needed. Directly impacts departmental operational key results (OKRs) in support of content distribution, customer support and project objectives. Responsible for purchase orders and costs affiliated with distribution projects and ensures invoices submitted against are approved and within projected budget.
Requirements
- Minimum 7-years of experience in digital distribution, servicing, localization workflows, asset management, client/vendor management, or other relevant experience.
- Ability to anticipate and respond to client requirements proactively.
- Up-to-date technical knowledge in digital media tools and technologies.
- Previous customer service experience and managing clients and vendors.
- Deep understanding on A/V technical formats including IMF, UHD, HDR, Dolby-Vision, ATMOS and pro-res as well as localization requirement for dub and sub assets.
- Strong computer skills including Excel, Word, Outlook, PowerPoint, Google Docs.
Nice To Haves
- Previous experience in SVOD, AVOD, EHV, and in digital operations and distribution is highly desirable.
Responsibilities
- Distribution and servicing management
- Managing servicing reports and special projects
- Managing vendor & supplier performance metrics
- Managing client relationship
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
