Senior Disability Management Advisor

Chevron•Houston, TX

12d

About The Position

For more than a century, Chevron has worked to support the health of the company’s employees and dependents in business units around the globe. Disability Management (DM) supports U.S.-Payroll employees and the business units that they work for both domestically and internationally. As a function, DM reports to the Regional Medical Director, Americas. The broad scope of the Advisor, Disability Management position involves working with the Disability Management team to oversee the proper handling of assigned employee absence cases (STD, FMLA, State Plans, State Job Protection Plans, and LTD) managed by the vendor, provide metrics to management, and conduct trainings in Disability Management to various internal customers. The Advisor will need to work cross-functionally with Health and Medical department, serving as the coordinator for employee absences and working closely with internal management and HR.

Requirements

Bachelor’s degree in nursing.
Minimum of 5 years of experience in medical case management or disability claim management.
Demonstrated knowledge of the Microsoft Office products (Outlook, Word, Excel, PowerPoint).
Experience in using case management and workflow systems.
Outstanding interpersonal, customer service and organizational skills.
Excellent written and verbal communication skills.
Excellent case documentation skills.
Proven ability to maintain strict confidentiality of all employees' medical information.

Nice To Haves

Certified Case Manager (CCM) credentials or similar case management credentials.
Certified Disability Management Specialist (CDMS), Certified Leave Management Specialist (CLMS) and/or Certification as Professional in Disability Management (CPDM) or similar credential.
Master’s Degree in health-related or other field

Responsibilities

Serves as the liaison between the disability management vendor and local management (supervisors, HR, etc.), Chevron medical clinics and other internal groups to assure effective and efficient employee absence management and reporting - this includes the facilitation and support of local management practices regarding fitness-for-duty.
Oversees management of complex cases (i.e. co-morbidities, stress & psychiatric illness & injury, claims of employees with a history of adverse action) to facilitate prompt, effective management.
Provides assistance to local management in resolving difficult issues related to employee absence.
Uses medical, legal, legislative, and policy knowledge to assure cases are managed properly and documented correctly, and to reduce Chevron’s legal exposure.
Collaborates and interfaces with disability vendor and local management to identify early return to work opportunities (employee accommodations) and help facilitate their implementation through the creation of return-to-work plans and consultation with local management when possible.
Oversee their progress until resolution.
Tracks all accommodations for the employee and tracks direct cost savings to Chevron and the business unit.
Collaborates closely with Chevron professionals from Workers Compensation, Health & Medical, Benefits, and Payroll, to facilitate an integrated absence management program.
Partners with local management and others on employee fitness for duty process and ensures that employees are able to perform job duties safely – especially those in safety-sensitive positions.
Maintains appropriate case documentation and data on organizational activity and other metrics as required within Chevron DM standards and protocols.
Reports out to local business units on DM data and related metrics.
Contributes to regional and global reports in coordination under direction of the Team Lead.
Provides Return-To-Work (RTW) and Stay-At-Work (SAW) Evaluations to interested local management and business units.
Oversees the daily management of assigned FMLA, STD, Chevron family leave, extended family care benefit, bonding benefits, State PFL and DVI and LTD absences performed by the vendor.
Identifies employee absence cases where accommodations can result in a safe and productive return to work, and in-turn partners with the DM Advisor and local management to return employees to work when possible.
Manages the employee return to work process including ensuring that all appropriate medical records and information have been gathered.
Proactively handles interactions/inquiries from various parties regarding employee absence.
Collaborates with Chevron Occupational Health in making fitness for duty determinations to ensure employees are able to perform job duties safely.
Maintains appropriate case documentation as required within Chevron DM standards and protocols.
Uses information in Workday HR and other sources to help employees understand their benefits, rights, and responsibilities when absent.
Understands and provides counsel on the Family and Medical Leave Act of 1993, related state leave laws and other legally required employee absence-related benefits/rights.