Senior Director - Wealth Consolidation Support

Empower • Overland Park, KS

8d • Remote

About The Position

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As the Senior Director of Wealth Consolidation, you will serve as the primary face of Empower’s middle office wealth funding teams. This role drives strategic service hiring efforts in collaboration with our Philippines Leadership team and holds responsibility for delivering exceptional client funding support. You will interface with senior company leaders and lead U.S.-based funding teams to deliver white-glove service across wealth products. You will manage key performance metrics, lead cross-functional collaboration, and champion high service standards.

Requirements

• Bachelor’s degree or equivalent professional experience
• 5+ years of experience in people leadership, with proven success in a service-oriented setting
• FINRA Series 6/26 required, Series 7/24 permitted
• FINRA fingerprinting required
• Expertise in wealth management operations, including money movement (ACATs, wires, ACH)
• Strong relationship management and communication skills across client and internal audiences
• Proficiency with Microsoft Office and CRM tools, including Salesforce
• Thorough understanding of Empower’s product suite and internal policies and procedures
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

Nice To Haves

• Experience leading large-scale service teams in a remote, cloud-based environment
• Proven ability to build scalable reporting systems to identify process gaps and capacity planning needs
• Demonstrated ability to lead technology testing and operational rollouts
• Strategic mindset with a willingness to adapt, innovate, and drive continuous improvement
• Track record of achieving and exceeding multi-product service goals in a competitive space
• Collaborative leadership style with talent development and mentorship focus
• Entrepreneurial drive with an ability to thrive in fast-paced, evolving environments

Responsibilities

• Oversee daily, weekly, and monthly service metrics to ensure SLA adherence and funding targets are met
• Lead hiring and headcount planning efforts in coordination with Philippines and U.S. leadership
• Direct all U.S. Empower Personal Wealth funding teams and ensure superior service delivery and compliance
• Partner with global stakeholders to align messaging, workflows, and operational enhancements
• Support service excellence by owning survey scores, fraud mitigation, and process improvement initiatives
• Serve as an escalation point for elevated client issues and ensure resolution through a closed-loop process
• Coordinate cross-functional initiatives with Legal, Compliance, Advisory, and Optimization teams

Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees