Senior Director, Village Management

- Senior

Los Angeles, CA

About the position

The Senior Director, Village Management will be responsible for the operational planning and delivery of all facilities, services, and other operations at the Olympic and Paralympic Village to be hosted at UCLA, as well as additional satellite village locations. In operation for approximately 50 days in total, the Village will host more than 17,000 athletes and officials during the Olympic Games and a further 8,000 during the Paralympic Games. The role will require significant stakeholder management, and major planning and operational delivery experience.

Responsibilities

• Lead the development and refinement of the Village design, concept, and operational plans for the Olympic and Paralympic Village and Satellite Villages.
• Lead stakeholder management for all Village planning and operations including managing relationships with UCLA, IOC, IPC and other Satellite Village venue partners.
• Directly manage multiple sub-functions including village operations, services, facilities management, and administration.
• Develop, refine, and manage the Villages budget including identification of risks, efficiencies, and opportunities.
• Optimize the utilization and allocation of resources to streamline and integrate operational delivery and maximize efficiencies.
• Negotiate and manage agreements for venue use and service delivery in collaboration with functional areas.
• Develop comprehensive accessibility plans for Paralympic athletes and officials ensuring full inclusivity across all facilities and service delivery.
• Collaborate with related functional areas and the readiness team to validate Village requirements, identify issues, and develop optimized solutions.
• Lead the recruitment and training of a diverse, high-performing Villages team.
• Oversee Games-time Village operations and the Villages team to ensure a seamless, safe, secure experience for all residents.
• Plan and execute efficient transitions from Olympic to Paralympic Village operations.
• Ensure DEIB principles are integrated into all aspects of venue operations planning and execution.

Requirements

• Minimum 12 years of relevant experience (preferably at least 5 years in a leadership position) working in major event, facility management, hotel operations and/or other complex service delivery industry.
• Proven track record of leading the planning and delivery of large-scale, complex operations across multiple project phases.
• Skill working with senior executives and building cross-functional partnerships and influencing stakeholders across multiple functional areas.
• Experience reviewing and negotiating contracts with venues, facilities and/or service providers.
• Strong communication skills both written and oral.
• Extremely detail-oriented with excellent organizational skills.
• High EQ and strong interpersonal skills with a proven track record as a relationship builder.
• A high energy level, entrepreneurial spirit, and the ability to manage through a period of growth and change.
• Demonstrated commitment to Diversity, Equity, Inclusion, and Belonging.

Nice-to-haves

• Experience working within a complex, cross-functional organization.
• Fluent working with Office suite products including Microsoft Excel and PowerPoint.

Benefits

• The annual base salary range for this position is $175,000.00 - $200,000.00.
• LA28 is committed to operating fair and unbiased recruitment procedures.