Senior Director, Technical Program Management

Salesforce•Palo Alto, CA

About The Position

As the Senior Director of Technical Program Management for Commerce Cloud, you will be at the helm of the world’s #1 AI CRM. You aren't just managing schedules; you are the strategic engine driving the execution of Agentforce Commerce Cloud. You will lead a high-performing team of TPMs to deliver cross-functional initiatives that merge human ingenuity with AI agents to redefine the commerce lifecycle. This is a high-visibility leadership role requiring a blend of deep technical fluency, operational rigor, and the executive presence to navigate C-suite priorities. You will bridge the gap between bold vision and flawless execution, ensuring Salesforce remains the leader in the agentic enterprise shift. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Requirements

10–15+ years of professional experience leading large-scale enterprise product programs in a fast-paced environment.
5+ years of people management experience at the Director level or above, with a proven track record of building high-output teams.
Comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycles (SDLC) at massive scale.
Exceptional communication skills with the ability to drive consensus across a global, matrixed organization.
Bachelor’s degree in Engineering, Computer Science, or a related technical field.

Nice To Haves

Master’s or MBA preferred.
Familiarity with New Product Introduction (NPI) and Go-To-Market (GTM) motions.
Foundational knowledge or training in AI frameworks and their application in enterprise software.
Professional Agile Scrum certifications (CSP-SM or CSP-PO)

Responsibilities

Define and evolve the Commerce Cloud operating model. Align vision, business goals, and resource allocation across global engineering and product cohorts.
Serve as a trusted advisor to C-suite and EVP/SVP-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation.
Drive high-cadence forums and "Deep Dive" reviews to unblock technical hurdles, streamline advance release planning, and ensure business-critical milestones are met.
Act as a catalyst for change within Product & Technology, fostering a culture of "Beginner’s Mind" innovation while maintaining the rigor of a world-class SaaS delivery engine.
Oversee the end-to-end lifecycle of the Agentforce Commerce Cloud portfolio, ensuring complex dependencies across scrum teams and divisions are seamlessly integrated.
Recruit, mentor, and elevate a world-class team of TPMs, scaling their impact and aligning their growth with Salesforce’s long-term AI strategy.