Senior Director - Team Operations, Chief of Staff

Hines•New York, NY

About The Position

Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities The Senior Director, Team Operations, Chief of Staff serves as a strategic operations partner to the Global Head of Marketing & Communications and as the connective tissue across the global platform. This role ensures the organization runs with clarity, rhythm, and discipline. It translates leadership priorities into coordinated action, establishes predictable management cadences, and strengthens alignment across teams and regions. By managing leadership forums, governance rhythms, executive coordination, and information flow, the Chief of Staff creates the structure that allows senior leaders to focus on forward-looking priorities. At its core, this role builds and maintains the operating system of the organization. It ensures that decisions are documented, commitments are tracked, milestones are sequenced thoughtfully, and communication flows efficiently. In a complex, global environment, this operations leader enables focus, reduces friction, and reinforces accountability across the platform.

Requirements

Bachelor’s degree in marketing, business or related field from an accredited institution required
10+ years in operations, strategy, program management, consulting, or Chief of Staff–type roles
Experience designing and running management systems (planning cycles, operating reviews, governance forums)
Demonstrated strength in technology, AI, and operational workflow key
Experience servicing a global ream or global leader across time zones
Strong executive communication and narrative development skills
Ability to coordinate across complex, matrixed global environments
Demonstrated ability to influence without authority
High discretion, sound judgment, and comfort operating in ambiguity
Results-oriented: Focused on achieving measurable outcomes and delivering high-quality results through consistent performance and goal-oriented actions.
Flexible: Able to pivot and adjust approaches in response to changing circumstances, needs, and priorities.
Change agent: Actively drives transformation and improvement, advocating for innovation and continuous development within the firm.
Strategy-led: Makes decisions based on long-term vision and strategic objectives, ensuring alignment with overall business goals.
Adaptable: Comfortable with uncertainty and able to thrive in dynamic environments, swiftly adjusting to new challenges and opportunities.
Fiscally Responsible: Committed to managing resources efficiently, ensuring financial sustainability, and making sound budgetary decisions to support business growth.
Building Alliances: Forms mutually beneficial relationships with other individuals or groups.
Personal Learning: Actively seeks to expand one’s knowledge base and learn from experiences

Nice To Haves

MBA preferred but not required
Experience in marketing & communications industry a plus
Experience in in-house marketing & communications teams and/or agency experience a plus

Responsibilities

Design and manage weekly, monthly, quarterly, and annual leadership rhythms
Build structured agendas and ensure timely pre-read distribution
Track action items, decisions, and follow-ups across leadership forums
Support town halls, offsites, leadership summits, and global team meetings
Maintain discipline in planning cycles and executive preparation
Ensure transformation and cross-functional workstreams are appropriately calendared, documented, and tracked within the broader leadership operating system.
Serve as central coordination point for senior leadership interactions
Partner closely with Executive Assistants across regions and functions
Oversee EA alignment within Global Marketing & Communications
Support orchestration of high-touch, cross-functional initiatives
Represent the Global Head in meetings when appropriate to ensure continuity and clarity
Own annual calendar planning and sequencing of major milestones
Coordinate global team travel planning and executive logistics oversight
Ensure alignment across N-2 and N-3 leaders
Drive clarity in information distribution, documentation, and decision rights
Reduce scheduling conflicts and operational inefficiencies across regions
Oversee knowledge management and documentation systems
Maintain organized filing structures and shared resources
Support strategic initiatives from an operational execution lens
Lead defined, high-priority cross-functional projects as delegated
Coordinate compilation of monthly and quarterly updates
Support executive reporting preparation in partnership with Performance & Enterprise Enablement
Ensure deadlines, deliverables, and executive inputs are met consistently