Senior Director Team Member Products

Inspire • Brookhaven, GA

90d

About The Position

The Senior Director of Product Management for Team-Member Products will have responsibility to deliver a portfolio of technologies products that power 650,000+ team members servicing our guests across 30,000+ Arby’s, Baskin Robbins, Buffalo Wild Wings, Dunkin’, Jimmy Johns, and Sonic Drive-In restaurants. This position will play a critical role in leading the team of product managers that own the short-and-long term roadmap for core store systems (e.g. point-of-sale, back-of-house systems); portals and applications (e.g. homegrown restaurant administrative portals, team member applications); hardware and peripherals (e.g. loss & prevention technologies, drive-thru technologies); and connected spaces (e.g. smart kitchen equipment).

Requirements

• Bachelor’s degree in business administration, marketing, economics, or a related field
• MBA or similar graduate degree preferred
• 15+ years of modern product management practices, agile methodologies, and test-driven development experience
• Understanding of B2C business; restaurant, hospitality, travel, and retail industry experience is a plus
• Passion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with an entrepreneurial spirit
• Knowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post-launch performance measurement and management)
• Equipped with the fluency to be capable of understanding technical constraints and discussing tradeoffs between development and business teams, following the agile delivery principle
• Have a strategic mindset, a strong decision quality, and an ability to lead data-driven discussions to drive alignment around prioritization and impact across a matrixed organization
• Possesses abilities to plan and align across a complex matrix organization, a drive towards results by ensuring accountability, and a keen eye for process optimization
• Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences
• Ability to select vendors for RFP, manage vendor relationships, and contractual terms
• Self-starter personality who can operate with minimal supervision while navigating ambiguities and complexities
• Experienced people manager with a proven record of building a high-performing team

Responsibilities

• Lead defining future state Team Member experience; Identify breakthrough technologies to support the vision
• Oversee roadmap creation and execution by driving x-functional process
• Balancing stakeholders at all levels of the organization through transparent communication, ensuring accountability from internal partners
• Build and manage critical 3rd party partnerships, and enable operationalization of technologies in collaboration with Inspire Tech Ops organization and restaurant operators
• Establish and reiterate internal processes and documentation to enable team operations and increase team effectiveness
• Build partnerships with IT counterparts to ensure coverage of forward-looking development, support of day-to-day operations, and support of critical issues
• Provide necessary product management support when addressing urgent situations that require a quick turnaround to ensure seamless business operations
• Work with finance partners to set and manage towards the capital and G&A budget
• Build effective teams by attracting talent, training employees, and developing high performers

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees