Senior Director, Systems Integration
About The Position
Own day-to-day leadership of the enterprise systems roadmap across ERP, WMS/OMS, POS, CRM/sales tools, PLM, finance/accounting, and data/BI, translating operational strategy into scalable system capabilities. Lead implementations, upgrades, and migrations (NetSuite preferred) in transaction-heavy environments, drive on-time, on-budget delivery. Design and maintain integration architecture for omni-channel order flows including DTC e-commerce, retail, wholesale, BOPIS, ship-from-store, store-to-home, EDI, and 3PL connectivity. Establish and enforce master data management (MDM) standards, data governance, and documentation to ensure accuracy and a true single source of truth. Partner with functional owners to define requirements, map processes, and redesign workflows for system enablement. Lead change management for systems adoption: SOPs, training, help-desk enablement, and communication plans to ensure usage sticks. Manage external vendors, integrators, and technology partners; negotiate scopes, SLAs, cost controls, and performance outcomes. Ensure operational controls in systems: audit trails, access controls, backups, disaster recovery, and compliance with internal policies.
Requirements
- 8–12+ years leading enterprise systems and integrations for consumer, retail, or omni-channel DTC brands.
- Proven ownership of ERP (NetSuite preferred), WMS/OMS, POS, CRM, PLM, and finance tools with a track record of successful implementations/migrations and adoption outcomes.
- Strong understanding of omni-channel order lifecycles and the technical integrations that enable them (EDI, 3PL, APIs, middleware/iPaaS).
- Deep data orientation: MDM, data integrity, KPI design, and BI enablement; SQL and modern BI tools (Tableau/Power BI) strongly preferred.
- Ability to translate business requirements into system designs and clear, executable workstreams.
- Strong communicator who can align executives, functional leaders, and technical teams.
- Bachelor’s degree required
Nice To Haves
- MBA or relevant advanced degree a plus.
Responsibilities
- Own day-to-day leadership of the enterprise systems roadmap across ERP, WMS/OMS, POS, CRM/sales tools, PLM, finance/accounting, and data/BI, translating operational strategy into scalable system capabilities.
- Lead implementations, upgrades, and migrations (NetSuite preferred) in transaction-heavy environments, drive on-time, on-budget delivery.
- Design and maintain integration architecture for omni-channel order flows including DTC e-commerce, retail, wholesale, BOPIS, ship-from-store, store-to-home, EDI, and 3PL connectivity.
- Establish and enforce master data management (MDM) standards, data governance, and documentation to ensure accuracy and a true single source of truth.
- Partner with functional owners to define requirements, map processes, and redesign workflows for system enablement.
- Lead change management for systems adoption: SOPs, training, help-desk enablement, and communication plans to ensure usage sticks.
- Manage external vendors, integrators, and technology partners; negotiate scopes, SLAs, cost controls, and performance outcomes.
- Ensure operational controls in systems: audit trails, access controls, backups, disaster recovery, and compliance with internal policies.
Benefits
- Competitive wage
- Group health plans: health, vision and dental insurance
- Welfare benefits: life, ad&d, supplemental voluntary coverage
- FSA Plan & HSA Program
- 401(K) Investment Options
- Adoption Assistance, EAP, Commuter Benefits
- Paid Parental Leave
- Quarterly Cultural Spend
- Ongoing Training and Development, an Educational Allowance
- 10 paid holidays and Paid Time Off accrual
- KREWE employee quarterly frame allowance (of course!)
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
101-250 employees
