Senior Director, Supply Chain Operation

Spectrum • Charlotte, NC

127d

About The Position

The Senior Director of Supply Chain Operations is responsible for leading strategic and operational excellence across our third-party supply chain partner, direct oversight of the home ship (direct-to-consumer) program and our quality program. This role will manage key initiatives, drive cost and efficiency improvements, and oversee third-party repair vendors while partnering cross-functionally to ensure on-time, high-quality fulfillment. The role requires a forward-thinking leader with deep experience in operations, vendor management, and data-driven decision-making.

Requirements

• Bachelor's degree in supply chain, Operations, Engineering, Business, or related field.
• 7+ years in supply chain operations, logistics, or vendor management.
• 5+ years in a leadership role with P&L or strategy responsibilities.
• Experience managing third-party partners and holding them accountable to SLAs.
• Experience with operational dashboards, root cause analysis, and strategic planning.

Nice To Haves

• MBA or advanced degree preferred.

Responsibilities

• Provide day-to-day and strategic oversight of our third-party repair vendor.
• Ensure adherence to SLAs, drive accountability, conduct performance reviews, and manage operational escalations, including root cause analysis (RCA) and corrective actions.
• Develop and execute a multi-year supply chain strategy that supports growth, optimizes cost, and enhances customer experience.
• Evaluate current footprint and make recommendations that improve flow, reduce cycle time, and scale operations.
• Partner with regions, third party partners and planning team to ensure on-time fulfillment.
• Proactively manage inventory splits and provide feedback.
• Partner on finding solutions on material constraints and communication with regions.
• Engage and lead material solutions.
• Lead the home ship initiative, ensuring timely, accurate, and cost-effective delivery to customers.
• Partner with regional teams to align fulfillment operations with demand.
• Oversee development and implementation of daily operational dashboards.
• Track key metrics including delivery performance, cost per shipment, quality issues, and turnaround time.
• Use data to proactively identify improvement areas and drive change.
• Champion standard operating procedures across supply chain hubs and vendor sites.
• Identify, share, and implement best practices to ensure consistency, efficiency, and compliance.
• Partner with regional operations, customer care, engineering, and finance to ensure seamless integration between planning and execution.
• Communicate key requirements to supporting product and technology teams.
• Drive initiatives to improve operational efficiency and reduce costs across supply chain functions while maintaining or improving service levels.
• Conduct routine visits to hubs and vendor locations to evaluate execution, lead process audits, and reinforce accountability to operational standards.

Benefits

• Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Telecommunications
• Education Level: Bachelor's degree