Senior Director, Supplier Relationship Management (SRM) - GSC - US

Sysco

About The Position

Sysco’s Merchandising Growth & Operations teams are driving the evolution of how we engage with our supplier partners to enable joint success and drive profitable growth. Delivering a partnership experience that makes Sysco the “distributor of choice” with suppliers requires blending the best of our people with new technologies, programs, and approaches, including: Expanding the offerings and capabilities of our cutting-edge Partnership Growth Initiative (PGI) data sharing and insights platform Growing and managing our industry-first Sysco+ supplier growth program delivering market beating ROIs Building out our supplier performance management capabilities including P&Ls, scorecards, and actionable insights across supplier base Enhancing communications and ability to connect and do business with Sysco via Sysco Supplier Suite Own and manage large-scale supplier programs, such as annual summits Manage performance fee programs Build out contract management capabilities for improved performance, partnerships, and profit management The Senior Director-SRM will be a key leader in Sysco’s go-forward strategy and growth. This candidate will help define the overall approach and build the tracking & performance management capabilities to ensure measurable financial impacts in the business. The Senior Director, SRM will have financial & operational ownership for PGI, Sysco+, supplier funding, supplier communications, supplier summits, supplier insights, supplier P&Ls, and supplier performance fee programs ensuring we achieve the best for our customers and our shareholders. The Senior Director-SRM will be responsible for working with the leaders across the Commercial, Field, Sales, Merchandising, Brand, Operations, and Technology teams. They will define a cohesive approach for effective collaboration from goal setting to prioritization to execution as well as continuously improve the programs & capabilities being built, developed and expanded. This candidate should have a cross-section of skills spanning strategy, technology, relationship management, analytical storytelling, and be an experienced, innovative, influential leader that has the ability to navigate matrix organizations. They will lead a cross-functional team working closely with executive leadership, and multiple geographies and business units (e.g., USBL, Canada, Europe, Specialty).

Requirements

10+ years in a corporate setting or leading professional services company in an operational, P&L, or strategic role such as Strategy, Finance, Sales or Category Management
Proven ability to establish credibility and influence executive-level stakeholders as well as the ability to distil complex issues to the critical facts and questions needed for an executive audience to make informed decisions
Strong problem-solving skills to take ambiguous problems and develop a structured and logical framework for define the problem, analyze the data, and develop solutions and take action
Strong ability to manage ambiguity and guide the organization through it towards clear and decisive action plans
Experience working in an agile team environment
Demonstrated ability to test hypotheses, synthesize insights, and drive results
Proven ability to make data driven decisions, and communicating to influence
Deep understanding of business value drivers, corresponding business impact, and relationship between use case strategies and business considerations
Ability to establish a collaborative work environment that enables a cross-functional team with various backgrounds and capabilities to execute at a high-level
Superb verbal, written, and interpersonal skills; fluency interfacing with both technical and management teams and the ability to make complicated analytics and concepts understandable and actionable
Professional attitude, service orientation, strong work ethic; superb team player
Approaches every problem from an outside-in perspective first and does not allow the status quo to influence your analysis
Experience building operational / performance management dashboards to drive outcomes & behaviors
Familiarity with various reporting / dashboarding tools (e.g., Tableau, Salesforce)
English

Nice To Haves

Wholesale distribution, retail / ecommerce, or CPG experience helpful
MBA or other advanced degree from a top tier educational institution

Responsibilities

Development of personalization strategies, measurement & tracking: Define & implement the overall strategic roadmaps for PGI, Sysco+/supplier funding programs, and supplier performance
Define and build out the next evolution of PGI to include tiering and capabilities
Provide strategic recommendations on Sysco’s opportunity for growth with our supplier partners in partnership with Go-to-Market (GTM) and category teams
Analyze results & deliver actionable insights to continuously improve and grow supplier performance with Sysco to deliver market-beating performance
Drive the management of forecasting and reporting of financial performance of suppliers, including USBL and enterprise-wide
Deliver and embed supplier scorecards into joint business planning (JBPs) and supplier reviews
Frequently present to senior leadership and collaborate closely cross-functionally across the entire organization
Drive operational cadences working with cross-functional business teams (including the field organization), Finance, Data Science, and Business Technology teams to ensure that business / program roadmaps are effectively enabled, tracked, and optimized
Team development: Lead, mentor and develop a talented team across functional disciplines comprised of finance, data and analytics, sales, merchandising, operations, and suppliers
Build a performance-driven team of direct reports, internal and external partners that works seamlessly and efficiently
Drive new ways of working, in a truly cross-functional and agile way, across various teams in the organization
Coach direct reports and help grow & shape their career progression