Senior Director, Strategy and Planning

Salesforce.com • Atlanta, GA

73d • $214,800 - $327,600 • Remote

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. We're seeking a Senior Director of Strategy & Planning to lead transformative, high-impact, cross-functional strategic initiatives across the Customer Success organization. This role will shape our future-state model, drive accountability against our most critical bets and serve as a strategic advisor to our executive leadership. Your work will help evolve how Salesforce shows up for customers in an AI-first world.

Requirements

• 10+ years in management consulting, corporate strategy, corporate planning or business transformation at a high-growth technology company.
• Deep understanding of Customer Success operating models, professional services, digital engagement or SaaS GTM strategies.
• Proven ability to lead complex, cross-functional strategic initiatives that deliver measurable impact.
• Exceptional analytical and structured problem-solving skills; highly fluent in frameworks, operating models and financial drivers.
• Outstanding written and verbal communication skills, including executive-level presentation development.
• High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams.

Responsibilities

• Own and drive a portfolio of high-impact strategy projects related to the broader Customer Success business.
• Translate open-ended questions into structured approaches, develop strategic points of view, conduct quantitative and qualitative analysis and drive alignment on recommendations through compelling deliverables and stakeholder engagement.
• Develop and present clear, insightful and executive-ready presentations and written documents that articulate strategic direction, analytical findings, market research and progress against strategic initiatives.
• Shape and articulate the future state of the Customer Success business within Salesforce.
• Conduct deep-dive business analysis to uncover insights, evaluate tradeoffs and inform strategic decisions.
• Translate long-term strategic objectives into actionable priorities, investment decisions and operating plans.
• Collaborate closely with Offer Management, Product, Sales and Field organizations to ensure cross-functional alignment and enable decision-making.
• Contribute to the development of multi-year strategic plans, ensuring alignment with company-wide priorities, customer expectations and evolving market dynamics.

Benefits

• Time off programs
• Medical insurance
• Dental insurance
• Vision insurance
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees