Senior Director, Strategic Support

The Jewish Federations of North America•New York, NY

4h•$120,000 - $130,000

About The Position

The Senior Director, Strategic Support serves as the system-wide leader responsible for ensuring that Jewish Federations of North America (JFNA) maintains a clear, timely, and actionable understanding of the health and stability of all 141 Federations. This role manages a comprehensive assessment process, conducted on a regular cadence, to evaluate organizational performance to identify successful and replicable models, as well as emerging risks. This position ensures that Federations are positioned for current success and future opportunities, and that JFNA can proactively provide the most effective support. Acting as a strategic operator, the Senior Director will coordinate cross‑functional internal teams, synthesize quantitative and qualitative inputs, and surface opportunities for stabilization, rebuilding, or acceleration. This role will work directly with Federation professionals and lay leaders to gather key information, ensure they have clear and actionable insights, and maintain strong, service‑oriented relationships. The Senior Director will also identify system‑wide trends and codify insights into repeatable frameworks that strengthen day‑to‑day Federation capacity and improve the effectiveness of resources, tools, and supports developed by JFNA.

Requirements

A systems‑level thinker and strategic problem‑solver with experience in assessing organizational conditions, and recommending targeted, actionable interventions.
Experienced in managing complex, multi‑stakeholder initiatives, with a demonstrated ability to coordinate cross‑functional teams
Highly analytical and data‑fluent, with strong Monitoring, Evaluation, and Learning (MEL) capabilities and a track record of turning multi‑dimensional inputs into insights that drive strategic decisions.
An exceptional communicator and synthesizer, adept at translating complex information into clear narratives.

Responsibilities

Implement a diagnostic tool that assesses the current conditions of individual Federations based on data gathered by the Impact & Growth team and other vetted sources.
Synthesize data into dossiers that illuminate key trends (demographics, financial conditions, leadership dynamics, patterns of engagement and JFNA service engagement) helping Federations make informed, forward‑looking decisions.
Regularly aggregate and analyze Federation data related to organizational health at both the individual‑Federation and system‑wide. levels, identifying trends across Federations and building scalable processes that support consistent assessment across the network.
Build and maintain direct relationships with Federation professionals to gather qualitative data and insight on JFNA service impact
Support Federation professionals in activating data in dossiers into a set of top strategic priorities, helping leaders focus on the actions most critical to strengthening their community’s future.
Coordinate with internal Jewish Federations of North America team to align community needs with available resources and services, ensuring Federations receive timely, targeted support that strengthens their capacity and impact.
Serve as the primary operational liaison to the Federation Resource Council (FRC), including managing the hardship dues request process and preparing the accompanying analytic dossiers
Partner in the creation of new growth pilots, informed by data, to support specific areas of needs, especially smaller communities
Support the development of professional cohorts including both the operational tasks associated, as well as building relationships with Federation Professionals in cohorts and pilot programs
Provide administrative and operational support for high‑level meetings with Federations, cross‑departmental JFNA partners, and external stakeholders, including agenda development, materials preparation, coordination, and documentation of outcomes