Senior Director, SMC Client Engagement

Hitachi Solutions•Greenville, SC

6d•$190,000 - $225,000•Remote

About The Position

The Senior Director, SMC Client Engagement, enhances our delivery process, improves customer experience, and strengthens our partnership with Microsoft by aligning closely with Small-Medium Corporate (SMC) customers and overseeing their entire journey from delivery to post-sales support.

Requirements

Bachelor’s degree in Business Administration, Project Management, or a related field.
15+ years of experience in delivery management or a similar role.
Strong understanding of delivery processes and customer journey management.
Excellent leadership and strategic thinking skills.
Experience working closely with Microsoft and aligning with sales functions.
Proven track record of managing organizational P&L and achieving financial targets.
Advanced communication and negotiation skills.

Responsibilities

Oversee Customer Journey: Manage the entire customer journey for SMC clients to ensure seamless alignment between delivery, sales, and Microsoft.
Align with Microsoft and Sales GTM: Work closely with Microsoft and the Sales GTM function to align delivery strategies with customer and market needs.
Enhance Delivery Process: Implement strategies to improve delivery processes, ensuring high customer satisfaction and efficient project execution.
Financial Performance: Own and manage the organizational P&L for the SMC Delivery GTM function, ensuring financial targets are met.
Customer Escalation Point: Serve as the primary escalation point for customer concerns, driving resolution and maintaining strong customer relationships.