Senior Director, Service Excellence - Earnings (Independent Contractors)

Wal-Mart•Bentonville, AR

52d•$130,000 - $260,000•Onsite

About The Position

Lead the charge in shaping a new pillar within Controllership, focusing on delivering seamless, best-in-class earnings, tax for Spark drivers/Independent Contractors. This is a unique opportunity to influence Walmart's evolving service landscape, drive operational excellence at scale, and leave a mark on the future of gig economy payments. About the Independent Contractor (Spark Driver) Earnings Team Our team is responsible for the seamless calculation, disbursement, and reporting of independent contractor earnings worldwide. We operate with a focus on compliance, data integrity, and continuous improvement, directly impacting both company performance and the experience of our global contractor network. This role is pivotal in setting best practices and driving operational rigor across the organization.

Requirements

Proven expertise in developing and implementing business strategies across multiple domains (Finance, Technology, Operations).
Deep understanding of service excellence frameworks, process improvement methodologies (e.g., Kaizen, Six Sigma), and project management.
Strong track record in contract/vendor management, driving cross-functional problem-solving, and influencing senior stakeholders.
Experience with training program development and talent management in a large-scale, fast-paced environment.
Ability to anticipate industry, economic, and regulatory trends and translate insights into actionable strategies.
Option 1: Bachelor's degree in business, finance, information technology, retail, human resources, or related area and 6 years' experience in business, finance, information technology, retail, human resources, consulting, or related area.
Option 2: 8 years' experience in business, finance, information technology, or related area.

Nice To Haves

experience in business, finance, information technology, retail, human resources, strategy, or related area.
Master's degree in business, finance, information technology, retail, human resources, strategy, or related area
Using advanced functionality of Microsoft Office

Responsibilities

Lead Independent contractor earnings operations - ensure accuracy, timeliness, compliance, and scalability through standardized processes, automation, and performance metrics.
Oversee earnings disbursement and tax functions - manage operations, systems, reporting, and controls to meet regulatory obligations across markets.
Drive continuous improvement - apply Lean/Six Sigma principles, strengthen controls, and build a culture of operational excellence.
Establish strong data governance - ensure integrity, security, and auditability of contractor earnings data in partnership with tech and compliance teams.
Develop people and partnerships - build high-performing teams, resolve complex challenges, and maintain strong stakeholder and community engagement.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.