Senior Director, Service Desk

Gallagher • Danbury, CT

74d

About The Position

Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Requirements

• Requires a University Degree and minimum 12 years prior relevant experience, or equivalent experience.

Nice To Haves

• Performance management
• Business process improvement
• Program management
• Relationship building
• Organizational capability development
• Strategic planning
• Change planning, implementation, and management

Responsibilities

• Owning the execution of functional strategy and the operational direction of the function.
• Facing problems that are often complex and require extensive investigation and analysis.
• Influencing others to accept practices and approaches, and having the ability to communicate with and influence executive leadership.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees