Senior Director, Service Delivery - Audio Visual

Astreya • San Francisco, NY

1d

About The Position

We are seeking a seasoned Audio Visual Solutions & Practice Lead to spearhead our AV and workplace collaboration practice. This leader will drive strategy, build high-performing teams, and deliver innovative conference room, event support, and collaboration solutions for enterprise clients. The ideal candidate blends deep technical expertise with business acumen to grow revenue, forge strategic partnerships, and ensure world-class service delivery.

Requirements

• 10–15 years of progressive experience in AV/UC solutions with at least 5 years in a practice lead, principal, or director-level role.
• Proven track record of building and scaling technology practices, growing revenue, and managing P&L accountability.
• Exceptional communication, executive presence, and the ability to engage C-level stakeholders and technology partners alike.
• AV Control & Signal Distribution: Crestron, Extron, AMX, Savant; AVoIP, HDMI-over-IP, and Dante/AES67 audio networking.
• Unified Communications & Collaboration: Microsoft Teams Rooms, Cisco Webex Rooms/Devices, Zoom Rooms, and hybrid meeting platforms
• Audio & Video Systems: Shure MXA microphone arrays, Biamp Tesira/Devio, QSC Q-SYS, professional displays, PTZ cameras, and LED video walls.
• AV Standards & Design: AVIXA CTS/CTS-D certifications, AV system design, signal flow documentation, and room acoustics fundamentals.
• Cloud & Management Platforms: Crestron XiO Cloud, Logitech Sync, Zoom Device Management, Microsoft Teams Admin Center, and AV-as-a-Service models.
• Event & Production Technology: Live streaming platforms, event production workflows, digital signage (Appspace, Four Winds), and content management.

Nice To Haves

• AVIXA CTS, CTS-D, or CTS-I certification strongly preferred; Cisco, Microsoft, or Crestron certifications a plus.

Responsibilities

• Lead, mentor, and scale a team of architects, and technologists across conference room, live event, and workplace collaboration domains.
• Define the AV practice vision and roadmap; establish standards, best practices, and reusable solution frameworks for enterprise clients.
• Build and deliver compelling customer presentations, solution demos, and proposals that articulate business value and technical differentiation.
• Drive go-to-market strategy for AV and workplace collaboration offerings, including pricing, packaging, and competitive positioning.
• Cultivate strategic technology partnerships and build solutions for technologies from vendors such as Crestron, Extron, Poly, Logitech, Biamp, QSC, Cisco (Webex), Microsoft (Teams Rooms), Zoom,
• Collaborate with customer delivery and managed services teams to enable seamless solution deployment, support models, and SLA-driven service delivery.
• Partner with sales and account teams to identify opportunities, support pipeline development, and close complex AV and collaboration deals.
• Stay ahead of industry trends including AI-driven meeting intelligence, cloud-based AV management, and hybrid workplace innovation.

Benefits

• Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:
• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees