Senior Director, Scientific Affairs, Medical Information Scientific Engagement

Johnson & Johnson•Titusville, NJ

78d•$193,000 - $333,500•Hybrid

About The Position

At Johnson & Johnson,â¯we believe health is everything. Our strength in healthcare innovation empowers us to build aâ¯world where complex diseases are prevented, treated, and cured,â¯where treatments are smarter and less invasive, andâ¯solutions are personal.â¯Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.â¯Learn more at https://www.jnj.com About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for a Senior Director, Scientific Affairs, Medical Information Scientific Engagement leader located in Titusville, NJ. The Senior Director, Scientific Affairs, Medical Information Scientific Engagement (MISE) is responsible for the strategy, innovation, operations, management and continuous optimization of the scientific engagement strategies across the JJIM portfolio of products. The Senior Director provides leadership and oversight to the overall MISE group, including: Therapeutic Area teams (scientific product knowledge experts) who provide scientific engagement to customers for prioritized products to respond to unsolicited MIRs, develop patient scientific content, one-off custom responses for HCPs and MI booth support Vendor management team with accountability for vendor(s) secured to handle unsolicited MIRs and product complaints from customers and a Compliance and Audit team to assure quality and compliant organization Capabilities and Innovation team responsible for transformative customer support systems, processes and technologies, and robust analytics program This is a critical role within Scientific Affairs and is a customer and compliance focused position assuring continuous business processes and uninterrupted provision of Med Info engagement services across all channels and related modes of contact to JJIM, while assuring all product events are efficiently managed, service levels maintained and customer experience is optimized. Responsible for the development of all employees within the department by supporting the development of Human Resources Planning (HRP) programs including management development and training to meet current and future business needs. Provide an environment which encourages, values, and lives the company's commitment to equal employment opportunity.

Requirements

PharmD, PhD, MD/DO or other clinical/scientific terminal degree required, MBA desirable
A minimum of 10 years' experience in the pharmaceutical and/or healthcare environment required
Experience in Medical Information and/or Scientific Customer Engagement management/operations is highly preferred
Previous direct people management experience required; experience leading other people leaders desired
Project management of large and complex business projects; demonstrated success planning, leading and managing large-scale initiatives
Strategic thinking and innovative mindset
Enterprise leadership in a matrix environment
Strong collaboration and partnership skills; Ability to build consensus and impact outcomes
Sound knowledge of customer communication center processes
Strong interpersonal communication skills
Business continuity, crisis management or disaster recovery experience preferred
Strong facilitation and negotiation skills
Sense of urgency to manage situations with ability to remain calm
Local focus, global mindset
Up to 10% travel, mostly domestic; ability to work off-business hours during a crisis event
This position is located in Titusville, NJ and follows a hybrid schedule of three days in the office and two days remotely per week

Responsibilities

Develop, design and execute customer and patient scientific engagement strategies and technology/innovation roadmap.
Oversight and execution of day-to-day workforce management, monitors the flow of customer contacts and statistical trends to assure seamless scheduling for coverage of MISE; provides oversight to major vendor(s) to assure that processes are consistently followed in accordance with standards for handling of Medical Information requests.
Provide leadership and collaborate on the design, execution and operations support of the Med Info technology stack - CRM, CMS, telephony systems
Actively engage and participate on leadership boards, including the Medical Information Leadership Team, the MISE LT, the global Medical Information Leaders Council (GMIL) Governance team, etc.
Responsible for an operations strategy inclusive of capabilities, technologies, supplier/partner planning that reflect the evolving and future medical information support and scientific content needs of patients and customers across the JJIM portfolio.
Build and maintain strong working relationships with key partners and stakeholders across multiple sectors and functional areas, worldwide, (e.g., Medical Affairs, Marketing, Information Technology, Payer Access Teams, Sales, IT, Procurement, Legal, Finance, Healthcare Compliance, Commercial Quality, Global Medical Safety Organization, Patient Engagement Customer Solutions, etc.)
Recruit and hire qualified, diverse, knowledgeable staff.
Develop team for optimal performance and customer focus.
Promote continuous learning and foster a team environment across the department.
Manage MISE budget of ~$6MM USD
Work closely with Systems Operations for quality oversight to ensure adherence to established policies and standards for intake of AEs and PQCs and instill an active compliance culture within the organization
Enable teams to manage product situations, including exquisite planning for new product launches and handling of crisis events through flexible urgent incidence response.
Identify potential internal/external impacts and provide a framework for building resilience and capability for effective response.
Committed to equal employment and inclusion; empowers direct reports/teams to live into this commitment
Builds and executes a robust Inclusion and Talent and Succession Planning program
Promote a culture of collaboration and active participation by team members
Oversee external project management resources and/or vendors as needed to supplement MISE capacity
Lead and develop internal resources (permanent direct report or temporary developmental roles) that may be assigned
Build a robust MISE metrics strategy using surveys, AI and predictive analytics.
Identify issues and determine resolution strategies, data values and monitors customer satisfaction

Benefits

medical
dental
vision
life insurance
short- and long-term disability
business accident insurance
group legal insurance
Company's consolidated retirement plan (pension)
savings plan (401(k))
long-term incentive program
Vacation -120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
Holiday pay, including Floating Holidays -13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave - 10 days
Volunteer Leave - 4 days
Military Spouse Time-Off - 80 hours