Senior Director, Project & Development Services

Cushman & Wakefield Inc•Phoenix, AZ

47d

About The Position

The Senior Director will provide leadership to the overall project management service line for the Phoenix market, including business development, business operations, financial management, client relations, and project operations. This role is responsible for developing and executing strategic business objectives for Project & Development Services (PDS) through leadership and advanced expertise in collaboration with the PDS Regional Leader and local market Managing Principal. This position actively works to establish and maintain Cushman & Wakefield's presence as a thought leader and first-class service provider.

Requirements

Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration or related field. Master's degree preferred. Certification preferred.
10 or more years or related experience with 5 or more years of management experience required.
Demonstrated local experience and areas of knowledge over the past 5 years to include a min of three (3) industry sectors: Advanced Manufacturing, Critical Environments, Acute Care Healthcare Environments, Hospitality.
Advanced project management skills with expertise in the project management business.
Expert in client relations, client management and consulting.
Excellent verbal and written communication skills.
Highly organized with strong analytical skills.
Proven leadership and people skills.
A strong working knowledge of accounting and financial reporting, budgeting, scheduling and processes as they relate to corporate real estate, design and construction.
Software skills: Microsoft Office applications, MS Project

Responsibilities

Perform business development activities, including client management, identifying and leading project pursuits, developing proposals and presentations, and contract negotiations
Financial accountability of market, including overall budgeting and P/L
Regular interface with internal and external clients to ensure successful delivery of project management services, client goals and objectives are established and achieved, project action plans are implemented, anticipate/respond to all client needs, and generally act as a trusted advisor for comprehensive real estate work
Maintain client relationships and manage escalated issues to conflict resolution
Oversight of all Investor and Occupier project types including build-to-suit, interior fit out, capital improvement programs
Negotiate contracts with selected vendor(s) and assess overall execution and performance
Active management of PDS staff, including adherence to company policy/procedures, staff development, performance management, and team motivation. Convey and ensure adoption of policies and practices to the team.
Responsibility for performance of staff and resources to ensure compliance with contractual requirements, all regulating entities and client expectations. Ensures deliverables are fulfilled including SLA and KPI requirements.
Develop and maintain network of best in class professionals both internal and external to the organization and execute strategic recruitment and retention plans to ensure best in class talent across the service line.
Contribute to the refinement of best practices and standards of excellence for the overall service line and to Cushman & Wakefield
Identify and address areas of concern regarding potential liabilities and risk (fee, our reputation, errors and omissions, etc.)