Senior Director, Professional Services Consulting - Cross Functional

Merative

80d • $196,000 - $294,000

About The Position

Join a team dedicated to supporting the crucial mission of improving health outcomes. At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com. At Truven by Merative, we deliver end-to-end analytics and data solutions that empower organizations to improve population health, enhance healthcare program performance, and drive smarter decision-making. We turn complex data into clear insights that make a real difference. Our mission is simple: help clients improve healthcare quality and access while controlling costs. We do this by delivering market-leading performance improvement solutions grounded in data integrity, empirical evidence, and trusted advisory. Truven is seeking a skilled and passionate Sr. Director, Professional Services Consulting – Cross Functional to serve as a strategic leader responsible for managing the analytic support functions of our healthcare analytics and consulting team. This includes onboarding, training, and base analytic support (client success managers, reporting specialists) across our book of business using a combination of onshore and offshore resources, as well as driving process improvement activities.

Requirements

• Bachelor’s degree in a relevant field (e.g., Business, Healthcare Administration, Data Analytics); advanced degree (MBA, MPH, MHA, or similar) preferred.
• 10+ years of progressive experience in healthcare analytics, consulting, or client success, with at least 5 years in a senior leadership role managing cross-functional teams.
• Strong leadership and management skills, with the proven ability to manage large cross-functional teams and influence change at a strategic level.
• Ability to work independently and make decisions under pressure.
• Strong communication and presentation skills, with experience working with internal and external stakeholders at all levels.
• Ability to travel up to 25% as needed for client engagements and team collaboration.

Responsibilities

• Serve as a strategic leader and trusted advisor within the organization, partnering with senior leadership and cross-functional teams to align analytic and client success operations with business goals and client success.
• Oversee the analytic support operations across the healthcare analytics and consulting team, ensuring consistent, high-quality service delivery across the client portfolio.
• Set clear goals and objectives, provide guidance, and evaluate performance while fostering a culture of excellence, collaboration, and continuous improvement.
• Design and manage onboarding for new team members.
• Design, create documentation and lead all product training initiatives for internal staff and client contacts; ensure alignment with client expectations and analytic standards.
• Effectively manage a blended team of onshore and offshore resources, optimizing capabilities and skillsets to flexibly meet business needs and client demands.
• Develop and maintain best practices for analytic reporting support, ensuring consistency, accuracy, and efficient delivery of user support.
• Identify, implement, and support process improvements across the business.
• Collaborate with cross-functional teams to enhance productivity, scalability, and quality of deliverables.

Benefits

• Remote first / work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Paid leave benefits
• Health, dental, and vision insurance
• 401k retirement savings plan
• Infertility benefits
• Tuition reimbursement, life insurance, EAP – and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree