Senior Director, Product Operations

Calendly

69d • $248,000 - $409,200

About The Position

Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide—with hundreds more signing up every day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product. As the Senior Director of Product Operations, you will play a critical leadership role overseeing operations across our product portfolio. You will drive operational efficiency, support strategic planning, and work closely with cross-functional teams to bring our product vision to life.

Requirements

• 12+ years of experience in business and product operations, business strategy, and program management in a SaaS environment
• 6+ years of people management experience, leading cross-functional and multi-disciplinary product operations teams
• Proven expertise in software development methodologies such as Agile and Scrum, and in product lifecycle management
• Strong communication and leadership skills with a demonstrated ability to align cross-functional executives and teams

Responsibilities

• Design, implement, and optimize processes for strategic planning and product development
• Oversee product release processes, ensuring timely and successful launches
• Drive accountability and predictability, manage dependencies, and reduce friction across the product development lifecycle
• Select, implement, and manage project management and communication tools used by Product development teams
• Work with embedded team members to maintain accurate and up-to-date product documentation, including strategy documents, roadmaps, PRDs, and JIRA
• Serve as a key partner to Product, Engineering, Design, Marketing, and Finance departments to create and maintain clarity and drive positive outcomes for the business
• Establish and maintain clear documentation and communication channels to ensure alignment and transparency
• Define, track, and assess key performance indicators (KPIs) for performance and operational efficiency
• Create accountability and clarity for product-specific KPIs and ensure teams have the data inputs they need for strategic decisions and continuous product improvements
• Collaborate with R&D leadership and the Executive Team to support strategic planning and investment decisions across the product portfolio
• Ensure priorities are clear and aligned within squads, across R&D, and at the company level
• Provide insights and recommendations based on operational data
• Manage operational resources, including budgets and personnel allocation
• Support and cultivate a high-performing team culture with systems for learning, recognition, and continuous improvement

Benefits

• Top Performer Bonus program (or Sales incentive)
• Equity awards
• Competitive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior