Senior Director, Product Operations

Clarivate PLC•Philadelphia, PA

38d

About The Position

Step into a role where your strategic vision shapes the future of product operations. As the Senior Director of Product Operations, you will design and transform the end-to-end processes that connect Product Management, Engineering, User Experience, Solution Analysts, Product Partnerships, Marketing, and Solution Consulting. Your work will power a division driving over $400M in revenue across 30+ products. You'll architect and lead operational frameworks that make every product launch a coordinated success-anchored by a clear, compelling theme and real market impact. You'll report directly to the VP of Strategy & Product Excellence and work hand-in-hand with VP and SVP leaders across all key functions. In this high-visibility, hands-on role, you'll ensure roles and processes are clearly defined, communicated, and embraced across the organization. If you thrive on organizational design, operational excellence, and unlocking cross-functional alignment, this is your opportunity to make a lasting impact.

Requirements

Bachelor's degree or relevant, equivalent work experience
10+ years of experience in product operations, program management, or similar product leadership roles in a technology-driven organization

Nice To Haves

Proven track record of designing and implementing cross-functional product processes in multi-product organizations
Experience leading large-scale product launches with defined themes and market impact.
Demonstrated ability to lead organizational change and drive stakeholder alignment and process adoption across diverse teams

Responsibilities

Process Design & Ownership: Architect, document, and own the end-to-end product processes that span Product Management, Engineering, User Experience, Solution Analysts, Product Partnerships, Marketing, and Solution Consulting. Ensure that each phase-from ideation through launch and commercialization-is clearly defined, repeatable, and measurable.
AI Strategy: Develop a plan to embed AI into Clarivate LS&H's Product Operating Model, including workflows, prioritization, and documentation.
Cross-Functional Alignment: Partner with functional leaders (VP/SVP level) in PM, Eng, User Experience, Solution Analysts, Product Partnerships, Marketing, and Solution Consulting to co-define roles, responsibilities, and hand-offs, ensuring tight alignment and accountability across teams.
Launch Cadence Transformation: Lead the organizational shift to a bi-annual launch cadence. Develop frameworks for release planning, theme selection, cross-functional readiness, and post-release impact assessment.
Change Management: Champion the rollout of new processes and role definitions by creating and executing comprehensive change management plans, including stakeholder communications, training, and adoption metrics.
Market Impact Focus: Ensure that product is setting up GTM teams for success.
Iterative Improvement: Analyze process effectiveness, gather feedback from stakeholders, and drive successive optimizations to maximize velocity, quality, and cross-functional satisfaction.
Documentation & Training: Develop comprehensive documentation, process playbooks, and training programs to ensure new and existing employees understand and adopt the product processes.
Workflow Design: Design and implement efficient, scalable workflows that enable seamless collaboration across cross-functional teams, streamline hand-offs, and support consistent execution of product development and release processes.
Metrics & Reporting: Define, monitor, and report on key operational metrics related to product process performance, release quality, stakeholder engagement, and market impact.