Senior Director, Product Management

NorthAB LLC

18d•$165,000 - $210,000•Remote

About The Position

Sr. Director, Product Management North- Remote, US What you'll be doing: Driving the Strategic Vision You will lead the evolution of North’s merchant and partner ecosystem by focusing on three core pillars: ● System of Record (CRM): Establishing the CRM (e.g., Salesforce) as the central hub for lead management and historical merchant data to ensure a unified view of the customer. ● Sales Enablement & Partner Empowerment: Optimize the partner portal to centralize operations for real-time tracking of underwriting and sales activity, while deploying automated pricing guidance and quoting tools to ensure data-driven recommendations and a single source of truth for contract-specific approvals. ● Strategic Objectives: Frictionless Boarding: Transitioning from "Heavy PDFs" to seamless data pulls and real-time digital attestations. Decision Automation: Utilizing Boarding APIs to pass validated data directly to underwriting for instant conditional approvals. Data Integrity: Centralizing equipment configurations and pricing templates to eliminate misquoting and errors at the point of sale. Develop a deep knowledge and alignment of North’s product set to the corporate vision Maintains a strong understanding of payment market demands, B2B technology trends, and the competitive field to identify and lead innovation ideas that re-imagine the product journey. Drives the evolution of the Partner Portal to centralize operations; deploys automated pricing guidance and quoting tools to ensure a "single source of truth" for contract-specific approvals and real-time sales tracking. Directs the transition from manual, document-heavy processes to a data-driven model leveraging Boarding APIs for real-time attestations and automated underwriting decisions. Ensures the CRM acts as the primary hub for lead management and historical merchant data, maintaining data integrity across equipment configurations and pricing templates. Develop a strong understanding of market demands, technology trends, and the competitive field Identify and lead innovation ideas that align with the strategy, to re-imagine the product journey Gather and prioritize product requirements, define the product vision, and collaborate closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met. In collaboration with product development, drive the development of product features based on the understanding of customer needs, market trends, and competitive opportunities Collaborate with external third parties to assess, build and nurture partnerships and licensing opportunities Provide thought leadership within the product management team and mentor/coach team members Develop and maintain strong working relationships with all Departments, Managers, and Executives

Requirements

Bachelor’s degree in related field or equivalent industry experience
Minimum ten (10) years of product experience
Minimum five (5) years’ management experience
Minimum five (5) years payment industry experience
Experience leading digital transformation initiatives, such as transitioning from manual processes to API-driven automation and centralizing CRM systems of record.
High proficiency in Google Suite and Microsoft Office, familiarity with modern product management tools, CRM platforms (e.g., Salesforce), and agile development methodologies.
Demonstrated success developing and launching excellent products
Track record of impactful public speaking
Experience working in a development environment that is fast paced and result focused
Product and process re-engineering skills to drive digital transformation of services into a software platform
Ability to build and maintain strong internal relationships - recognizing the unique organizational needs of various business units

Nice To Haves

MBA in marketing or related experience preferred

Responsibilities

Lead the evolution of North’s merchant and partner ecosystem
Establish the CRM (e.g., Salesforce) as the central hub for lead management and historical merchant data
Optimize the partner portal to centralize operations for real-time tracking of underwriting and sales activity
Deploy automated pricing guidance and quoting tools to ensure data-driven recommendations and a single source of truth for contract-specific approvals
Transition from "Heavy PDFs" to seamless data pulls and real-time digital attestations
Utilize Boarding APIs to pass validated data directly to underwriting for instant conditional approvals
Centralizing equipment configurations and pricing templates to eliminate misquoting and errors at the point of sale
Develop a deep knowledge and alignment of North’s product set to the corporate vision
Maintain a strong understanding of payment market demands, B2B technology trends, and the competitive field to identify and lead innovation ideas that re-imagine the product journey
Gather and prioritize product requirements, define the product vision, and collaborate closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met.
Drive the development of product features based on the understanding of customer needs, market trends, and competitive opportunities
Collaborate with external third parties to assess, build and nurture partnerships and licensing opportunities
Provide thought leadership within the product management team and mentor/coach team members
Develop and maintain strong working relationships with all Departments, Managers, and Executives