Senior Director, Product Management – VetConnect PLUS

IDEXX•Westbrook, ME

About The Position

VetConnect PLUS is the most widely adopted veterinary diagnostics platform in the industry, used by over half of all U.S. veterinary practices and expanding globally. It sits at the center of the diagnostic workflow, connecting veterinarians to lab results, patient insights, and clinical decision support in ways that directly shape how care is delivered every day. That foundation is something most companies would envy. Now we’re building on it, across three dimensions at once: Shape a new organization. We’ve created a new CAG Diagnostic Software organization that, for the first time, brings together product teams spanning VetConnect PLUS, VetLab Software, MyIDEXX & CIAM, eCommerce, and Reference Lab digital experience. You’ll help define how this organization operates and evolves, organizing around the domains that matter most to our customers. Reimagine the customer experience. VetConnect PLUS is foundational to a broader vision: a world-class, integrated diagnostic experience worthy of a world-class veterinary diagnostics company. With these teams united, we have an opportunity to converge capabilities that were built in parallel, simplify the architecture, and deliver the coherent experience our customers expect. Transform the craft. The era of bloated backlogs, over-refined user stories, and endless discovery cycles is over. We need a product leader who leverages AI and automation to fundamentally rethink how product management is practiced, making teams radically more efficient while raising the quality of what they deliver. If you’re energized by meaningful complexity, real customer impact, and the chance to build something better while it’s already in motion, this role offers a rare combination of scale, responsibility, and transformation.

Requirements

An AI-Native Product Leader
You will use AI to transform how product management is practiced.
You’ve rethought discovery, automated spec generation, built AI-assisted analysis and prioritization, or fundamentally changed your team’s operating model with intelligent tooling.
You have a clear point of view on how AI will reshape the product management discipline, and you’re actively building toward it, not just observing.
A Builder Who’s Done This Before
You’ve led complex, customer-facing software products at scale.
You know how to drive meaningful evolution within existing systems, not just greenfield builds.
10+ years in software product management, with 5+ in senior or executive leadership.
You’ve managed portfolios, not just individual products.
A True Engineering and Design Partner
You go deep with your engineering and UX counterparts on API strategy, service decomposition, experience architecture, and build-vs-buy trade-offs.
You’re comfortable engaging in technical discussions and making pragmatic trade-offs across speed, quality, and long-term system health.
A Coalition Builder with Courage
You win hearts and minds through clarity of vision, empathy for what people are being asked to change, and consistent follow-through.
When the evidence is clear, you have the courage to make hard recommendations, even when they’re uncomfortable.
You lead with high EQ, build trust across organizational boundaries, and create safety for your team to take risks.
People want to work for you because you challenge them and invest in their growth.

Nice To Haves

Experience in healthcare, life sciences, veterinary, or similarly regulated industries.
Exposure to AI/ML applications in complex, domain-specific workflows.

Responsibilities

Reinvent how your team works.
Own and evolve VetConnect PLUS.
Shape the future experience.
Own business outcomes including global adoption, utilization, customer satisfaction, and revenue contribution.
Lead through complexity and ambiguity.
Build and develop exceptional talent.

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