Senior Director Product- Healthcare Programs

Consensus Cloud Solutions

4h•Remote

About The Position

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare. Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care. Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators. Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it. Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities. How you will impact the organization… We are seeking a seasoned and authoritative Senior Director of Product and Program Manager to take full ownership of our Healthcare Solutions portfolio. This critical leadership role requires a dual-focus on strategic product direction and rigorous program execution. You will lead the growth of our healthcare AI and integration products. You will manage a team of Product Managers, drive the 2-year strategic roadmap, and ensure transparent, efficient delivery against organizational KPIs. You will serve as the primary operational leader for the Healthcare Solutions program, bridging the gap between technical engineering, product strategy, and business outcomes. The value you will deliver…

Requirements

10+ years of progressive responsibility in product management in the software development space.
3+ years in healthcare AI.
2+ years at the director level in product management.
Gemini or ChatGPT, effective prompt creation.
Proficiency with key workflow and communication platforms essential for agile delivery, such as Jira for backlog management, Slack for real-time team coordination, and tools like Miro or Figma for collaborative solution design.
Technical Aptitude: Deep understanding of the Healthcare landscape, and AI and integration tools used to support it.
Strategic Leadership: Ability to translate high-level company goals into actionable 2-year roadmaps and tactical daily plans. Capable of making tough decisions regarding legacy product end-of-life versus new platform investment.
Program Execution: Expert-level skill in managing complex, multi-year programs (like platform migrations). Ability to drive cross-functional teams toward efficient delivery without scope creep.
People Management: Demonstrated success in building high-performing teams, managing direct reports, and developing talent through constructive feedback and mentorship.
Communication & Influence: Exceptional verbal and written communication skills. Ability to create transparency for stakeholders and influence peers in Sales, Engineering, and Marketing.
Tool Proficiency: Mastery of product and project management tools including Jira, Confluence, Slack, Google Workspace, and Salesforce

Nice To Haves

MBA or related business degree.
Certified Pragmatic Product Management.
Experience in Healthcare Integrations.

Responsibilities

Program Management: Lead monthly business reviews and collaborate deeply with GTM (Sales, eCommerce, Client Services) and Engineering leads to align product delivery with market messaging and sales strategy.
Strategic Roadmap & Vision: Define, refine, and execute a comprehensive 2-year product roadmap for the Clarity Solutions vertical. Balance the maintenance of legacy products with the aggressive migration to the growth-oriented new platform, ensuring alignment with executive stakeholders.
Program Management & Delivery: Serve as the Program Lead for key healthcare solutions initiatives, ensuring efficient and timely delivery of planned features. Manage dependencies, identify risks, and drive "flat expense" delivery while maintaining high velocity.
Team Leadership & Development: Manage, mentor, and grow a team of direct reports (Senior Product Managers and Product Managers). Conduct bi-weekly 1:1s, manage performance reviews, and foster a culture of accountability and professional growth.
KPI Ownership: Take full ownership of KPIs for all Clarity products. Establish a program that makes transparent progress against these metrics and actively address market gaps or internal concerns based on data-driven insights.
Operational & Financial Governance: Manage the "Capitalized Labor" policy for the team, overseeing monthly timekeeping, resource allocation, and reporting to ensure strict adherence to financial policies and budget neutrality.
Market Intelligence: Work with Marketing to refine messaging and ensure the organization maintains a sharp edge on competitive intelligence and market positioning for Clarity products.
Stakeholder Communication: Keep leadership updated on emerging concerns, personnel changes, and major wins.
Internal Evangelism: Celebrate wins and educate the broader organization on the value propositions and key characteristics of the portfolio.
Process Optimization: Promote our ways of working within the team. Champion the adoption and efficient use of internal tools (Jira, Figma, Fellow, Slack) to streamline team operations.
Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.