Senior Director, Product Development

About the position

The Senior Director, Product Development ERP(C) is responsible for directing the development of product lifecycles from inception/innovation through design, build, and ultimately the ongoing run stage before an eventual product retirement. This role must possess extensive knowledge in a core IT discipline and a broad understanding of related domains. The role oversees cross-functional teams assigned to design, build, and maintain one or more product lines, including Corp Finance/Capital Planning & Budget, Legal, Risk & Safety, Enterprise Asset Management, Workforce Products, Employee Experience, and more. The position is eligible for telework two days per week after 30 days of hire.

Responsibilities

• Possesses extensive knowledge in a core IT discipline and a broad understanding of related domains.
• Creates and implements a clear, compelling product vision and strategy, aligning with MTA's goals and customer needs.
• Oversees all potential risks to the product and approves mitigation strategies.
• Approves/develops the budget for product initiatives and oversees that product initiatives are completed on time and within budget.
• Leads through change, adapting to shifting priorities and market conditions.
• Directs IT teams, fostering professional growth and ensuring adherence to best practices.
• Delivers monthly or quarterly results to senior leadership, with performance subject to regular review against targets.
• Collaborates with IT and business leaders to create and manage product roadmaps aligned with digital strategies.
• Oversees team compliance with governance processes and adherence to technology architectures and methodologies.
• Oversees system support processes to maintain product quality and sustainability.
• Understands customer needs, market trends, and the competitive landscape to inform product strategy and feature prioritization.
• Influences the strategic direction of one or more disciplines within IT.
• Directs day-to-day operations and motivates team(s) to achieve results.
• Develops the stages of the product lifecycle, from ideation to product retirement.
• Reviews metrics on the sustainability, viability, and quality of delivered products within agreed service targets.
• Oversees the effectiveness and efficiency of product(s) and implements improvement strategies.
• Provides leadership direction with a high level of independence, discipline, and attention to detail.
• Defines key performance indicators (KPIs) and evaluates performance against established metrics.
• Reviews budgets, contracts, and allocation of resources.
• Maintains an engaged workforce and fosters a positive culture throughout organizational change.
• Establishes department strategies to support the IT organization's vision.
• Models, encourages, and rewards coaching, development, and recognition as critical management responsibilities.

Requirements

• Bachelor's Degree or related fields or equivalent experience.
• Minimum of 10 years of relevant experience with a minimum of five years supervisory/management experience.
• Expert in deep understanding of technology with strong data analytic skills.
• Expert ability to develop and implement enterprise product solutions.
• Strong experience in at least one software engineering methodology, including Waterfall, Agile, Scrum, DevOps, etc.
• Experience with SQL, PeopleSoft technologies, Power-BI.
• Familiarity with vendor-specific platforms such as Azure, Windows Server platforms, or Linux.

Nice-to-haves

• Experience managing projects and initiatives in an agile environment.
• Strong understanding of the complexities involved in managing represented employees.

Benefits

• Eligible for telework two days per week after 30 days of hire.
• Competitive salary range of $184,807 - $217,383.