Senior Director, Presales Solutions
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About The Position
The Senior Director, Presales Solutions will be a key leader in ShipBob’s Revenue organization, responsible for accelerating time-to-revenue growth, optimizing new merchant implementation, and enhancing operational efficiencies through system improvements and automation. This role requires a leader of leaders who can elevate a global team, develop both managers and individual contributors, and scale our function to support our merchants effectively. This position will run the Merchant Implementation, On-Site Install, and Solutions Engineering teams, ensuring successful onboarding, seamless integrations, and a world-class merchant experience. The ideal candidate has a commitment to efficiency, is data-driven, and can adjust strategic principles to align with evolving business needs. They must be able to anticipate customer growth and leverage creative solutions to ensure our resources and processes match future demand. This person must also be hands-on, engaging directly with the team, while spearheading long-term strategy. This role reports to the Chief Revenue Officer.
