Senior Director Patient Services, Distribution and Field Reimbursement US

MoonLake Immunotherapeutics • New Jersey, NJ

2d • Onsite

About The Position

The Senior Director Patient Services, Distribution and Field Reimbursement US will support and execute US patient services, distribution, and field reimbursement activities. The role focuses on operational execution in the US market in alignment with strategic direction and priorities established by group executive leadership.

Requirements

• 7-10 years of biotech/pharma experience with exposure to patient access services, reimbursement, and specialty distribution.
• Experience supporting patient services hub programs, including vendor coordination, technology integration, and SLA/KPI execution.
• Knowledge of specialty distribution/pharmacy networks and related operational processes.
• Strong understanding of U.S. reimbursement, benefit verification, PA/appeals, and affordability execution.
• Strong data acumen, familiarity with CRM/aggregator/reporting tools, and SP data.
• Knowledge of HIPAA, OIG guidance, and promotional standards.
• Strong communication, vendor support, and cross-functional coordination skills.

Responsibilities

• Assist with RFPs, vendor selection, contracting, technology integration, readiness activities, and governance processes for Hub and affordability program.
• Support execution of the SP/SD model, including harmonized data and partner selection activities for Specialty pharmacy & distribution.
• Assist in implementing the FRM engagement model, SOPs, compliant documentation, field tools/CRM, training curricula, and KPIs for FRM team build.
• Execute compliant workflows across hub, FRMs, SPs/SDs, payer teams, and internal stakeholders.
• Support implementation of data strategy, reporting, dashboards, and data quality controls.
• Assist in compliance activities, documentation standards, approved content/scripts, training, and audit readiness.
• Support simulations, cutover planning, playbooks, and readiness procedures.
• Assist with operational oversight of the hub program, monitoring case quality, staffing, SLAs, and escalation processes.
• Coordinate with SP/SD partners on service and data KPIs, operational issues, and readiness.
• Support consistent execution of copay and bridge programs.
• Maintain reporting dashboards, ensure data quality, and provide operational insights.
• Support workflow and technology enhancements based on KPI trends.
• Assist with preparations for new indications and payer dynamics.

Benefits

• Learning Environment: An opportunity to learn and grow alongside experienced professionals in a supportive and innovative biotech environment.
• Impactful Work: Contribute to ground-breaking projects that have the potential to transform global healthcare.
• Flexibility and Balance: Enjoy a healthy work-life balance while making meaningful contributions to our team.
• Career Growth: A clear path for career progression, with the chance to take on more responsibilities as you develop your skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 11-50 employees