Senior Director, Operations

Intras Cloud Services • Dallas, TX

3d

About The Position

The Senior Director, Operations reports directly to the CEO and is a key member of the executive team. This leader drives excellence and process transformation across non-technical Service Delivery, Billing Operations, employee lifecycle activities, and vendor management. The Senior Director is a peer to People Operations, VP Sales, Customer Success, Director of Managed Services, Enterprise Services VP, and the CMO—collaborating to enable operational excellence and enterprise value throughout Intras Cloud Services.

Requirements

• 8–10 years' experience in business operations leadership spanning service delivery, billing, employee lifecycle, and/or vendor management, preferably in SaaS, cloud, or enterprise IT.
• Demonstrated ability to lead end-to-end quote-to-cash, onboarding/offboarding, and vendor governance processes.
• Advanced working knowledge of Zoho ERP, CRM, and other integrated business automation tools; proven ability to drive platform-based operational improvements.
• Strong cross-team communication, process governance, and executive collaboration skills.
• Bachelor's degree in business, operations, HR, or a related discipline (master's preferred).

Responsibilities

• Lead business operations governance, process standardization, and continuous improvement for Service Delivery (excluding technical operations).
• Direct ownership of quote-to-cash workflow, including order processing, invoicing, dispute resolution, KPI reporting, and root-cause analysis—excluding all tax and cash management duties.
• Partner with People Operations to design, implement, and optimize best-in-class employee onboarding and offboarding procedures, ensuring compliance, operational efficiency, and a superior employee experience.
• Oversee the complete vendor management lifecycle—including vendor selection, onboarding, compliance/program adherence, performance evaluation, contract renewals, and offboarding—to ensure operational reliability and alignment with business goals.
• Drive operational requirements and enhancements across Zoho ERP, CRM, and business automation tools, working cross-functionally to maintain effective platform solutions.
• Maintain billing controls, audit documentation, and partner closely with all functional peers to eliminate bottlenecks and continuously enhance operational effectiveness.
• Represent Operations at the executive level, proactively contributing to company strategy, cross-departmental reviews, and special initiatives.

Benefits

• Comprehensive medical, dental, and retirement benefits
• Significant leadership autonomy in an innovative, values-driven culture

What This Job Offers

• Job Type: Full-time
• Career Level: Director