Remote Senior Director – Operations Apps
About The Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director of Software Engineering - REMOTE. In this pivotal role, you will leverage your extensive technical expertise to enhance contact center and field service capabilities on SaaS platforms. As a trusted advisor to our partners, you will guide delivery teams towards innovative solutions that elevate operational efficiency and enhance customer experience. Your leadership will be instrumental in defining long-term strategic directions and delivering contemporary solutions that bolster front-line capabilities. This remote role allows you to impact market competitiveness while collaborating with key business leaders.
Requirements
- Bachelorâs degree in computer science, engineering, or related field; Masterâs preferred.
- 8+ years of experience in frontline operations on third-party platforms, specifically Salesforce.
- Proven leadership ability to inspire cross-functional teams and foster collaboration.
- Expertise in Agile delivery methodologies and tools like Jira.
- Exceptional verbal and written communication skills for diverse audiences.
- Strong analytical and problem-solving skills with a strategic approach.
Responsibilities
- Gather and refine business requirements, guiding internal customers to best-fit approaches for satisfying their needs.
- Lead hybrid teams to enhance CRM, field service, and dealer management platforms.
- Utilize modern delivery and AI-aided practices to shorten time to market.
- Maintain high standards of technical quality and availability, ensuring accountability among providers.
- Ensure compliance with non-functional requirements and regulatory standards.
- Facilitate resolution of schedule and budget challenges due to evolving requirements.
Benefits
- Competitive salary reflecting market standards and role requirements.
- Remote work flexibility allowing you to work from anywhere within the contiguous United States.
- Robust benefits package including health, wellness, and retirement planning.
- Opportunities for professional development and continued education.
- Supportive company culture encouraging innovation and collaboration.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
