Senior Director, Operational Excellence

Early Warning Services • New York, NY

100d • $220,000 - $274,000 • Hybrid

About The Position

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Requirements

• Bachelor's degree in business administration, operations management, industrial engineering, or related field.
• 15+ years of experience in business process improvement, operations excellence, or management consulting, with at least 5 years in a director-level role.
• Demonstrated success in leading enterprise-wide transformation initiatives with measurable impact.
• Deep knowledge of process improvement frameworks (Lean, Six Sigma, Kaizen, BPM).
• Strong background in change management and executive stakeholder management.
• Exceptional communication, influencing, and negotiation skills.

Nice To Haves

• Master's degree or MBA.
• Lean Six Sigma Black Belt or Master Black Belt certification.
• Experience in Financial Services.
• Strong data-driven decision-making skills, with proficiency in BI tools and advanced analytics.

Responsibilities

• Develops and leads the organization's process efficiency strategy, aligning with overall business goals and growth priorities.
• Oversees enterprise-wide process assessments, identifying systemic inefficiencies, and redundancies, and opportunities for improvement.
• Leads a team of process analysts to execute large scale transformation initiatives.
• Partners with executive leadership to align process improvement initiatives with strategic objectives, driving cross functional collaboration, informed decision making, and measurable business outcomes.
• Establishes and tracks key performance indicators (KPI's) to measure process effectiveness and efficiency improvements.
• Champions the adoption of automation, AI, and digital transformation solutions to streamline operations.
• Delivers clear, data driven reports and strategic recommendations to executive leadership, translating complex process insights into actionable decisions that support enterprise goals.
• Acts as a change leader, driving engagement, alignment, and adoption of changes across all levels of EWS.
• Ensures compliance, risk management, and scalability consideration are incorporated into all process redesigns.

Benefits

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off - Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Education Level: Bachelor's degree