Senior Director of UX Operations & Accessibility

Elsevier•Raleigh, NC

22h

About The Position

Ready to scale UX operations and accessibility at enterprise level—and shape how millions access knowledge globally? Do you want to lead global UX, accessibility, and design operations at the point where strategy, impact, and inclusion meet? About our Team: The Global UX team at Elsevier is a diverse, multidisciplinary group of designers, researchers, and content specialists dedicated to creating intuitive, impactful experiences for customers around the world. We work at the intersection of user needs, business strategy, and technology to shape products and services that help researchers, clinicians, educators, and institutions make better decisions faster. Our team partners closely with product, engineering, data, and commercial leaders to turn complex challenges into simple, trusted experiences. We value curiosity, collaboration, and evidence-based design, and we are committed to raising the quality and consistency of experiences across Elsevier’s global portfolio. Joining the team means helping define the future of knowledge, insight, and decision-making at scale. About the role: The Senior Director of UX Operations & Accessibility will lead the strategy, governance, and operational excellence of UX across Elsevier’s global product ecosystem. This role is responsible for scaling UX operations, advancing enterprise accessibility maturity, and ensuring inclusive, research informed user experiences across platforms used by researchers, clinicians, librarians, educators, and students worldwide. Operating at the intersection of design, product, engineering, compliance, and business strategy, this leader ensures UX practices are efficient, measurable, inclusive, and aligned with Elsevier’s mission to advance knowledge and improve outcomes.

Requirements

12+ years’ experience in UX, Design Operations, or Digital Experience leadership
5+ years’ experience leading global, multidisciplinary UX teams
Proven experience building and scaling UX Operations functions
Deep expertise in accessibility standards and regulatory requirements
Experience working within enterprise SaaS, digital publishing, health tech, or data driven environments
Strong understanding of design systems and scalable UX governance models
Demonstrated ability to align UX metrics with business and product impact
Executive level communication skills with the ability to influence senior stakeholders
Strong knowledge of UX research methodologies and experimentation frameworks
Experience driving organizational change in complex, matrixed global organizations

Responsibilities

Define and implement a global UX Operations strategy across business units and product lines
Establish standardised UX processes for research intake, design workflows, tooling, and governance
Drive adoption and governance of enterprise design systems and cross platform consistency
Lead UX resource planning, vendor management, and budget oversight
Develop UX metrics, dashboards, and KPIs aligned to product and business outcomes
Champion UX operational maturity across distributed, global UX teams
Own the enterprise accessibility strategy aligned with global standards (WCAG, ADA, EN 301 549)
Lead accessibility audits, remediation initiatives, and ongoing compliance monitoring
Build scalable UX research operations including participant management, tools, and insights repositories
Act as an executive advocate for user centered, inclusive, and ethical design across the organization