Senior Director of Technology Innovation & Data

Four Seasons Hotels and Resorts-posted 3 months ago
Full-time • Senior
PR
5,001-10,000 employees
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The Senior Director of Information Technology delivers the Information Systems & Technology vision, strategy and execution over multiple locations. This multi-unit technology manager will have a direct financial and operational benefit to each of the serviced ownership entities with a proven track record of managing a team and diverse vendors and systems across different businesses with different management. Each property has very specific and individual IT support requirements to support the individualized services and staff at each location. The successful Senior Director of IT shall have strong skills and experience across five core competencies: Business Acumen, Financial Management, Security & Compliance, Technical Skills, and Talent Development.

  • Travel and educate new talent on brand IT standards as a designated trainer.
  • Maintain harmonious and professional relationships with all multiple management teams at multiple properties as well as Home Office.
  • Assist hotel guests with technical requirements and issues.
  • Participate in monthly Senior Director of IT conference calls and share ideas and best practices.
  • Ensure critical systems are available twenty-four (24) hours per day.
  • Maintain accurate records of system files, software and hardware issues, and service requirements.
  • Support end user processes and other systems, including back office, sales & catering, and human resources applications.
  • Responsible for network support & security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, and Network Infrastructure maintenance.
  • University or College degree – major in IT or Hospitality Management – or equivalent experience.
  • Minimum ten years of experience as Hotel Director of IT managing a team preferred.
  • Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets.
  • Pre-opening experience, project, and stakeholder management.
  • The highest level of integrity and transparency.
  • Experience in Project Management, hospitality and residential applications, PMS, HSIA, POS.
  • Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc.) is desirable.
  • Lucrative salary!
  • Market-leading benefits package that includes Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
  • Time off plans starting on the day of hire!
  • An opportunity to be a part of a cohesive team in an inclusive work environment!
  • Complimentary and discounted hotel stays around the world!
  • Wellbeing and mental health initiatives and focused company!
  • Embracement and promotion of diversity in our workplace!
  • Complimentary employee meals and beverages!
  • Tuition reimbursement!
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