Senior Director of Supply Chain, Logistics/ Last Mile Delivery

LG Electronics • Englewood Cliffs, NJ

19d

About The Position

As the Senior Director of Supply Chain Management - Logistics, you will be responsible for developing and implementing LG’s last mile logistics strategy for the American market. With the recent organizational restructuring, this role is vital for stabilizing our transportation and hub operation functions. Your focus will be on transforming the customer delivery experience by ensuring reliability for key partners (such as builders and retail customers) and end consumers. You will take immediate action to resolve last mile operational issues, enforce capacity management processes, enhance on-time delivery performance and installation quality, and optimize a network handling high-volume, bulky/white-glove appliances.
Following the successful establishment of LG Dedicated LMD Hubs in 2025, LG Electronics is entering a crucial phase of Operational Optimization and Internalization. The emphasis is shifting from "Network Construction" to "Operational Optimization," specifically targeting cost competitiveness and quality control. The Senior Director of Last Mile Delivery will advance beyond simple network management to execute a "LG-led Dedicated LMD Network" strategy. You will leverage your expertise to integrate siloed volumes (OBS, Builder, LTL) to optimize truck density, centralize dispatch operations, and maintain direct oversight of hub operations to eliminate service discrepancies found in our "Shared" network models.

Requirements

• A successful background with 15+ years in Supply Chain/Logistics, including at least 5 years in a senior leadership role managing Last Mile operations for bulky goods (appliances/furniture) or retail.
• Crisis Management: Proven history of revamping underperforming logistics networks and managing high-stakes retailer escalations.
• Vendor Management: Experience managing 3PLs/4PLs, with strict contract enforcement and carrier development. Proven background in implementing audit mechanisms to ensure no unauthorized lower-tier carriers are used without LG’s explicit approval.
• Performance Scorecards: Ability to enhance QBRs and MBRs with clear KPIs focused on On-Time Delivery (OTD), Damage-Free Delivery, and Customer Communication metrics.
• Contract Negotiation: Strong skills in leading negotiations with logistics service providers. Proven ability to transform underperforming logistics networks and handle high-stakes retailer escalations.
• Technical Proficiency: Knowledge of TMS, ERP (SAP/Oracle), visibility tools, routing optimization, and analytics platforms.
• Educational Background: A Bachelor's degree in Supply Chain, Engineering, or Business

Nice To Haves

• An MBA is preferred.
• APICS CPIM/CSCP, ISM CPSM, or equivalent certifications are a plus.

Responsibilities

• Strategic Network Management & Improvement
• Service Stabilization: Quickly assess and address service level gaps in key regions to eliminate operational failures. Lead the transition of regions serviced by underperforming shared network providers to LG Dedicated Hubs or high-performance partners.
• Network Design: Optimize the Last Mile carrier mix, reducing reliance on single-source failures and diversifying the Last Mile Delivery network to ensure capacity during peak seasons.
• Cost & Quality Balance: Strive for cost efficiency while maintaining the "White Glove" service standards essential for premium home appliances.
• Vendor Compliance & Carrier Governance
• Strict Oversight: Enforce stringent contract compliance for the use of third-party subcontractors.
• Implement audit mechanisms to ensure unauthorized lower-tier carriers are not utilized without LG’s explicit approval.
• Performance Scorecards: Revise QBRs and MBRs with strict KPIs centered on On-Time Delivery (OTD), Damage-Free Delivery, and Customer Communication metrics.
• Contract Negotiation: Lead negotiations with logistics service providers (LSPs) to secure service guarantees and control clauses for non-performance.
• Key Account Operations
• Capacity Planning: Act as the primary logistics point of contact for significant operational escalations with strategic partners (National Builders, Major Retailers). Lead collaborative planning and forecasting processes with Sales and Product Management to ensure capacity for regular and peak seasons, managing temporary fleet expansions when volumes exceed forecasts.
• Corrective Action Plans: Proactively develop and present CAPs (Corrective Action Plans) to retail leadership to build trust and demonstrate systematic improvements in delivery reliability.
• Integration: Collaborate closely with retailer supply chain teams to integrate data flows, ensuring real-time visibility of inventory status from warehouse to doorstep.
• Technology & Visibility
• Data Transparency: Advocate for the implementation and optimization of visibility platforms (such as Project 44 or similar integrations with existing ERP/TMS) to offer real-time tracking to customers.
• Analytics: Use data to anticipate delivery bottlenecks before they lead to missed appointments or operational failures.
• KPI Improvement
• Oversee the Hub Setup Dashboard and KPI metrics, specifically tracking On-Time Delivery (OTD), Return Rate, and NPS (Net Promoter Score).
• Volume Integration & Density Optimization (Cost Strategy)
• Mission: Execute the "Integrated LMD X-Dock" strategy by consolidating distinct volume streams—Online Brand Shop (OBS), Direct Builder, and LTL - into a single delivery schedule.
• Target: Increase truck productivity by 30% (productivity – stops per vehicle).
• Financial Goal: Reduce total LMD operating costs by 20% through optimized routing and load factors.
• Centralization of Dispatch & Routing (Control Strategy)
• Mission: Transition from manual, hub-level dispatching to a Centralized Dispatch Control Tower.
• Action: Implement automated routing optimization tools (TMS Load Planning) to centrally manage all dedicated hubs, ensuring consistent route efficiency and reducing reliance on local hub capabilities.
• Direct Hub Management & Quality Standardization (Quality Strategy)
• Mission: Shift from a passive 3PL reliance model to Direct Hub Management, insourcing "Operation Managers" at key hubs to oversee Business Partners Operators.
• Action: Establish a "Master-Level" Installation Quality Certification program and enforce strict SOPs to stabilize installation quality across the network.
• B2B & Builder Business Expansion (Growth Strategy)
• Mission: Operationalize National Direct Builder Contract and enhance support for major builders.
• Action: Implement strict control protocols and pre-installation checks to reduce wasted trips and improve "First Available Date" (FAD) reliability for high-volume builder accounts.

Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.
• Eligible for the relevant benefit programs offered through our partner agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Director