Senior Director of Sales

Four Seasons Hotels and Resorts • Nashville, TN

2d

About The Position

The Senior Director of Sales is a shared-services leadership role supporting Four Seasons Hotel Nashville and Four Seasons Hotel Denver, based in Nashville. This role is responsible for driving group business strategy, leading high-performing sales teams, and delivering revenue growth aligned with each hotel’s annual Marketing Plan and Four Seasons brand standards.

Requirements

• Bachelor’s degree in Hospitality Management or a related field preferred; equivalent professional experience will be considered.
• Minimum of 3 years of luxury hotel sales experience, or 3–5 years of hotel operational experience, with demonstrated business results.
• Previous Director of Sales experience required, ideally in a multi-property or shared-services environment.
• Proven sales track record with strong leadership capability in the luxury hospitality market.
• Exceptional communication, analytical, and interpersonal skills, with sound business judgment and a passion for service excellence.
• Willingness to travel for business and work a flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

• Lead and oversee all sales activities related to prospecting, securing, and managing group business for Nashville and Denver in collaboration with Worldwide Sales Offices.
• Direct, coach, and develop on-property sales teams, including Sales Managers and Sales Administration colleagues, fostering a culture of accountability and excellence.
• Partner closely with Revenue Management, Reservations, Catering & Conference Services, Operations, Finance, and Public Relations to optimize overall business performance.
• Assist the Senior Director of Marketing in achieving revenue growth, profitability goals, budgeting, forecasting, and long-term business planning; assume delegated leadership responsibilities in their absence.
• Ensure all sales administration processes, documentation, reporting, escrow handling, and systems comply with Four Seasons standards and all applicable federal, state, and local regulations.
• Oversee contract processes, database integrity, inventory management, pricing controls, and reporting accuracy across both hotels.
• Manage daily sales operations, including lead management, sales probability reporting, client relationship tracking, and training related to sales presentations and discovery processes.
• Recruit, train, motivate, and retain both commissioned and non-commissioned staff to maximize individual and team performance.
• Monitor sales performance metrics, conduct regular performance reviews, and support career development planning for team members.
• Uphold Four Seasons Category One and Two Work Rules and Standards of Conduct as outlined in EmPact.

Benefits

• Competitive salary and comprehensive benefits package
• Medical, Dental, Vision, 401(k), Vacation & Holiday Pay
• Sick Pay, Disability Coverage, and Life Insurance
• Exceptional training, learning, and career development opportunities
• Employee discounts for stays at Four Seasons Hotels and Resorts worldwide
• Complimentary employee meals and uniforms, including uniform care
• A dynamic, inclusive culture where you are encouraged to bring your authentic self to work
• Engaging employee events and recognition programs throughout the year
• And much more

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees