Senior Director of Quality

Hewlett Packard Enterprise • Chippewa Falls, WI

12d • Onsite

About The Position

HPE is seeking a strategic, customer-focused Senior Director of Quality to lead our HPC & AI business unit quality strategy, operating system, and integrated HPC & AI product quality across hardware, software, services, and the supply chain. This senior leader is accountable for establishing and implementing quality initiatives to enhance product reliability, ensure regulatory compliance, improve supplier performance, and drive customer satisfaction, all while supporting scalable growth. The role collaborates and partners closely with R&D, Manufacturing, Supply Chain, Services to embed quality throughout the product lifecycle and accelerate business outcomes. The ideal candidate has deep expertise in quality systems, risk management, and continuous improvement and possesses strong leadership and cross-functional collaboration skills.

Requirements

• Bachelor’s degree in engineering, quality assurance/quality management, or a related field. Master’s degree preferred.
• 10+ years of progressive quality leadership experience, including 5+ years in a senior leadership role managing global teams across hardware, software, and services and Proven experience within complex products and complex supply chains; prior experience in HPC, AI, networking, storage, or comparable high-tech industries encompassing one or more quality management domains is preferred.
• Proven ability to build and scale QMS and quality programs within complex organizations.
• Deep knowledge of quality systems, methodologies and tools (Six Sigma, Lean, APQP, FMEA, risk management, root cause analysis).
• Strong problem-solving and data-driven decision-making skills.
• Experience with regulatory standards and certification processes (ISO, industry specific).
• Experience with supplier quality management, including supplier qualification, audits, and remediation.
• Proficiency in quality management software and enterprise systems.
• Strong leadership and people management abilities; skilled at influencing cross-functional teams, negotiating, and communicating at all organizational levels.
• Excellent communication skills with ability to influence executive leadership, customers, and external partners.
• Demonstrated project management and program leadership skills, with a history of delivering complex quality initiatives on schedule and within budget.
• Adaptability and resilience in fast-paced, dynamic environments.

Nice To Haves

• Certifications such as Six Sigma Black Belt, Lean, PMP, or quality management certifications.
• Knowledge of risk management frameworks (e.g., FMEA, FTA) and quality-by-design (QbD) concepts.
• Demonstrated success by reducing warranty and field-service costs at scale.

Responsibilities

• Define and drive the business unit’s quality strategy, standards, and metrics to ensure product quality, regulatory compliance, and customer excellence.
• Lead and advance the Quality Management System (QMS), including document control, change control, CAPA, nonconformances, deviation handling, and supplier quality management.
• Lead, mentor, and develop a high-performing, cross-functional Quality organization by setting clear objectives, tracking performance, developing talent, and fostering a quality-first culture.
• Collaborate with Product & Engineering leadership to influence design for reliability, testability, manufacturability, and serviceability.
• Ensure design quality, implement design controls, conduct DFM/DFMEA, participate in design reviews, and develop verification and validation strategies.
• Ensure compliance with applicable regulations and standards such as FDA, EMA, ISO 9001, ISO 13485, GMP, and GMP-like requirements.
• Coordinate internal and external audits, inspections, regulatory submissions, and remediation activities.
• Partner with Supply Chain and Procurement to manage supplier quality, including qualification, performance management, corrective actions, and continuous improvement.
• Own root cause investigations for systemic quality issues, lead cross-functional corrective actions and verification of effectiveness
• Lead risk management activities including FMEA and risk assessments, conduct product safety evaluations, and oversee post-market surveillance to proactively manage risk.
• Drive continuous improvement initiatives using Lean, Six Sigma, and other methodologies to enhance quality, yield, throughput, and customer satisfaction.
• Manage quality-focused kaizen events and project portfolios.
• Prepare and present quality metrics and reports to senior leadership, translating data into actionable insights and strategic recommendations.
• Ensure the implementation of robust training programs on quality systems, compliance requirements, and process improvements for all staff.
• Drive and manage customer-facing quality activities: escalations, field failure reduction plans, warranty & service improvement programs, corrective & preventative action plans, and customer satisfaction initiatives.
• Manage budget, vendor relationships, and resource planning for quality initiatives.

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Director